CSnotepad: Your Calls Answered Around the Clock

Thursday, August 22nd, 2019

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Our core team of customer service advisors offer you call answering between 8:30am and 6pm Monday to Friday, and 9am until 3pm on Saturday, but we do understand that your customers may need to call you outside of these hours…

With many other telephone answering providers, calls you receive outside of core working hours would fall back to you to be answered – interrupting your evenings, disrupting your precious family time and highjacking your weekends.

In some cases you might be comfortable with your customers simply reaching a voicemail, after all, most of your competitors don’t offer a customer service line outside of standard working hours. But what if you want to stand out from your competitors, or run a business that relies on offering a 24 hour service, deals with emergency responses, or time sensitive enquiries?

Boost your customer service by really letting your customers know you care…no matter the time of day they need to contact you. If your business deals with emergencies, such as water leaks or broken elevators, perhaps many of your customers live outside the UK in a different time zone, or you find a good number of your enquiries come outside of core hours – our telephone answering service is perfect for you. Your calls can be answered by our extended hours team 24/7 365 days a year should you need it.

An extended hours service can prove invaluable to businesses that offer an emergency response, or deal with time sensitive enquiries. Any business that wishes to offer an exceptional level of customer care by extending their customer care hours will find it sets them apart from their competitors.

Extend your call answering hours by a little…or a lot!
Your CSnotepad service can seamlessly extend to start earlier in the morning and/or extend later into the evening. We can cover public holidays or simply weekends – it’s really all up to you.

Extending your hours will never compromise the service you receive – your calls will continue to be answered as though by members of your own team.

Want us to do things a little differently?
Should you wish for your extended hours calls to be handled slightly differently to your core hours calls, that’s something we’d be happy to put in place. We’re aware that callers outside of core hours may have different requirements, for example we can patch calls through directly to your emergency team, or send messages via sms or email to relevant ‘on call’ team members.

Find out more…
Prices for extended hours depend on your requirements, but in some cases we can add it free of charge to your current subscription. To find out more talk to a member of our team today on 01273 741400 or drop us an email on message@csnotepad.co.uk.


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Call 01273 741400 or email info@csnotepad.co.uk
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 3:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD