Monthly Archives: August 2019


Have You Recently Grown Your Team of Remote Workers? Trust Us – You Don’t Need a Receptionist – You Just Need CSnotepad

Friday, August 30th, 2019

receptionist patching calls

We can offer you a receptionist service without any of the stressful and costly steps needed when you hire your own receptionist. With CSnotepad’s central reception service, you avoid the need to advertise, interview, train, cover lunch, cover holiday and cover sick – that’s all left with us! You wont even have to buy them a computer or phone! Beyond the huge savings that come with using us over hiring your own receptionist, read on to find out how flexible and convenient our service can be for your business…

As your team grows so does the quantity of incoming calls, with Csnotepad you no longer need to worry about how each and every incoming call will get to the right team member…wherever they happen to be.

Tailor-made service…
We’ll function just as your own central receptionist would. We’ll take each of your incoming calls and answer them professionally with your own personal business greeting. We’ll work with you to tailor-make your own script, so that your small team of customer service advisors know just what information you’d like them to take from each caller, and how and where you’d like them to direct each call.

Flexible…
Perhaps you’d like product enquiries transferred to one member of your team, while bookings or purchases directed to another. Maybe your team members are geographically spread, and you’d like the call directed to the team member closest to the callers location. You can set up your own criteria dictating where each call should be directed to, your small team of customer service advisors will always follow this – without exception.

Convenient…
Our central reception service acts just as your own in-house receptionist would, so there’s never any pressure to take the call if it’s not convenient, we can simply take a message and inform the caller that you’ll get back to them as soon as possible. You can even set up a hierarchy of numbers you’d like us to try, if the first member of your team is unable to take the call, we’ll simply try the next best person.

You’re in control….
Our customer service agents can direct your calls to any number you choose, whether it’s a mobile number, extension number, home landline, branch number or customer’s site. Changes to your script can quickly and easily be made whenever you need to make alterations to how or where your calls are directed. With CSnotepad you’re in full control of how your calls are handled.

Call us today to discuss how we can act as a central reception for your business on 01273 741400.

As Different as Day & Night – Looking for 24hr Call Answering Support that Adapts to Your Needs?

Wednesday, August 28th, 2019

moon and sun

We’re proud to offer our customers telephone answering outside of our core hours using our out-of-hours team. We don’t compromise on quality, professionalism or personalisation – day or night.

We tailor our services to meet the needs of each and every business we support, we never expect your needs to fit into a pre-defined template, we know that when it comes to business support one size really doesn’t fit all.

Our account managers work with you to fully understand the challenges you’re facing, and how best our services can support you, and our out of hours service is no different!

At CSnotepad, not only do we not expect your business to fit into a pre-defined template, it doesn’t even need to fit into the same tailor-made template all day. We’re happy to put in place different scripts and different ways of handling your calls depending on the time of day or even day of the week!

During the night your business likely functions very differently, the way we support you can mirror this too. Perhaps you run on a reduced team, have ‘on call’ team members, or work with another business to manage emergencies or call-out visits.

Here are just a few some examples of how our out-of-hours service is currently being used by our customers:

  • Calls are patched directly through to an emergency team.
  • Calls are answered and correctly diverted to the relevant support team.
  • Calls are answered and a message with full details is sent via sms to an ‘on call’ team member.
  • Calls are answered and full details are emailed through to an emergency inbox to be picked-up by staff on their return.

We can handle your calls via an alternative method during the hours of your choosing, reverting to your standard call handling outside of these hours.

Would you like to use our out-of-hours telephone answering service, but you’d like us to do things a little differently outside of your core hours? Not a problem, we’d be happy to put this in place for you. Just talk to a member of our team today, they can discuss possible options with you, and get our out-of-hours service really working for you – 01273 741400.

CSnotepad: Your Calls Answered Around the Clock

Thursday, August 22nd, 2019

clock face

Our core team of customer service advisors offer you call answering between 8:30am and 6pm Monday to Friday, and 9am until 3pm on Saturday, but we do understand that your customers may need to call you outside of these hours…

With many other telephone answering providers, calls you receive outside of core working hours would fall back to you to be answered – interrupting your evenings, disrupting your precious family time and highjacking your weekends.

In some cases you might be comfortable with your customers simply reaching a voicemail, after all, most of your competitors don’t offer a customer service line outside of standard working hours. But what if you want to stand out from your competitors, or run a business that relies on offering a 24 hour service, deals with emergency responses, or time sensitive enquiries?

Boost your customer service by really letting your customers know you care…no matter the time of day they need to contact you. If your business deals with emergencies, such as water leaks or broken elevators, perhaps many of your customers live outside the UK in a different time zone, or you find a good number of your enquiries come outside of core hours – our telephone answering service is perfect for you. Your calls can be answered by our extended hours team 24/7 365 days a year should you need it.

An extended hours service can prove invaluable to businesses that offer an emergency response, or deal with time sensitive enquiries. Any business that wishes to offer an exceptional level of customer care by extending their customer care hours will find it sets them apart from their competitors.

Extend your call answering hours by a little…or a lot!
Your CSnotepad service can seamlessly extend to start earlier in the morning and/or extend later into the evening. We can cover public holidays or simply weekends – it’s really all up to you.

Extending your hours will never compromise the service you receive – your calls will continue to be answered as though by members of your own team.

Want us to do things a little differently?
Should you wish for your extended hours calls to be handled slightly differently to your core hours calls, that’s something we’d be happy to put in place. We’re aware that callers outside of core hours may have different requirements, for example we can patch calls through directly to your emergency team, or send messages via sms or email to relevant ‘on call’ team members.

Find out more…
Prices for extended hours depend on your requirements, but in some cases we can add it free of charge to your current subscription. To find out more talk to a member of our team today on 01273 741400 or drop us an email on message@csnotepad.co.uk.

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Call 01273 741400 or email info@csnotepad.co.uk
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 3:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD