Monthly Archives: July 2019


Virtual Receptionist Business Owners – Are You Thinking of Taking a New Direction?

Wednesday, July 31st, 2019

man under a waterfall

Do you own a virtual receptionist company, are you considering selling your business or your client database? Perhaps you’re wanting to take on a new challenge, or looking ahead to retirement? If you’re toying with the idea of selling your business now, or in the near future, we’d be very interested in having a chat.

We have a genuine interest in the potential purchase of any business or client base large or small in the virtual receptionist sector. Whether you run your business alone with a handful of clients, or have a large team of call agents dealing with the needs of your many customers – we’re keen to talk.

We’re proud that CSnotepad has been running successfully from our Hove office for twelve years, and during this time we’ve acquired several call answering providers to help grow our business and improve the reach of our services. We’ve come to understand and appreciate the true value of a business that is already operating within our industry. We therefore have our own methods of valuing your business, so don’t worry if your books aren’t looking as healthy as you’d perhaps like!

Rest assured, any discussion with us will remain strictly confidential and we’re happy to sign non-disclosure agreements to give you added protection and peace of mind.

Call us on 01273 741400 or email us on info@csnotepad.co.uk.

Cheaply Launch Your Business from Home with the Help of Our Virtual Office Address

Monday, July 29th, 2019

pink piggy bank

Did you know your can cheaply and easily make an important step to boost the credibility of your new start-up? In this short blog we’ll talk you through why a virtual address can improve the appeal of your business to customers in a competitive market.

It’s likely that you’ll start your business from home, and there’s nothing wrong with that, it’s how so many businesses start, even Bill Hewlett and Dave Packard started HP from Packard’s garage! But starting a business from home and using your home address for all interactions with your customers isn’t wise. Did you know that having a virtual address is an easy and stress-free step to building validity for your business while you continue to run it from home?

Downfalls of using your residential address:
A residential address doesn’t give the best first impression to potential customers, it doesn’t matter how professional you and your business are, you can’t blame customers for feeling a little uneasy when they search your address on google maps and see you’re based from your front room!

How will a residential address look on your business cards? Perhaps you think it doesn’t matter, but imagine you are your target audience who are inundated with other businesses offering similar products or services.

A residential address does little to offer assurance that you’re well established, successful within your sector, professional and easily contactable if problems should arise. You should avoid giving your potential customers such an easily avoidable reason to look elsewhere.

Consider the possible implications for you and your family. You might experience a lack of privacy and feel uneasy giving out your home details; particularly as your database of contacts starts to grow.

Depending on the nature of your business, you may find it inconvenient receiving business supplies and deliveries to your home address.

A Virtual Address is your solution:
At CSnotepad we offer a virtual address service. We can provide you with our Brighton and Hove office address – this address will become your own to use as you wish, print it on your business cards, use it for your invoicing and even use it for all correspondence and deliveries.

You’re not renting an office from us, you’re simply renting the right to use our address as your own. Get the credibility you and your business deserve by having a Brighton and Hove business address, while benefiting from a valuable separation between work and home.

What about post?
We really mean it when we say “use our address as your own,” use it for your deliveries and mail. All post that arrives for your business can be forwarded onto your home address, collected at your convenience, or letters can even be scanned and emailed over to you for speed and ease – the choice is yours.

Talk to us today about having a virtual address and giving your new business the best start while still keeping your costs low! Call us on 01273 741400.

Subscription-Free Summer Holiday Support – CSnotepad Flexi-Plans

Wednesday, July 24th, 2019

summer holiday swimming pool

Taking phone calls while you’re supposed to be on holiday – sound familiar?

Dealing with email enquiries while you’re supposed to be on holiday – sound familiar?

Feeling stressed that you’re losing sales while you’re supposed to be on holiday – sound familiar?

Do the demands of running your own business leave you feeling that you simply can’t cut the ties with your business to take a much needed break?

Turn to CSnotepad for support
We have a friendly and professional team of customer service advisors that can handle any number of tasks depending on your business needs, they can:

  • Take your incoming calls
  • Deal with your general enquiries
  • Respond to emails
  • Take on your admin tasks
  • Make simple outbound calls
  • Divert calls to those best to deal with them
  • Take payments over the phone
  • Take orders
  • Handle dispatch
  • Make appointments ready for when you return from holiday

A small team of staff will be assigned to your account, they’ll come to know your products and your processes, and many of your frequent callers will get to know your new extended team too! We work hard at CSnotepad to never sound like a call centre, your callers will never realise they haven’t reached a member of your own in-house team directly. Your calls will be handled with your own tailored script, and always answered with your own personal business name – without exception.

Let your business continue to run smoothly while you take a well earned break. We’ll email you daily summaries, so you can keep an eye from afar should you wish, or simply catch up on things once you’re back home.

All of this sounding good…well it gets better!

We offer a Flexi-Plan for businesses looking for occassional support. Taking advantage of one of our Flexi-Plans means you’re not signing up to a monthly subscription with us, instead you’re paying for a bulk of credits that you can use throughout a 12 month period – whenever you need to.

We can be there to support you whenever you need it….and leave you to it the rest of the time.

Even if it’s just for a couple of days to cover sickness, or a two week spell while you’re away with your family. You have 12 months to use your credits as you choose – no lengthy subscription that you need to pay for even when you’re not using it.

We’ve already proven ourselves to be the right choice for holiday support for hundreds of businesses, all taking advantage of our wide range of services, shaped to their individual needs while they’re away.

Talk to a member of our team today about how our Flexi-Plans can help you take a well earned break: 01273 741400.

Live Web Chat Offers a Blank Canvas to Really Upsell Your Products

Wednesday, July 10th, 2019

upselling to customers

Adding a Live Web Chat platform to your business website really can be a profitable addition if you take full advantage of its capacity for upselling.

Embrace another way of communicating with your customers – our sister company Live Web Chat is a platform that allows for a fast and varied exchange of information with your website visitors including web links, manuals, forms, images, video and sound files.

Live chat sessions are a blank multimedia canvas where you can simultaneously help a customer and promote your products and services. Never has it been easier to direct a customer to similar products, product add-ons and product upgrades. Give some thought to how best to showcase your products or services through the Live Web Chat platform.

You can…
Send links to online customer reviews
Send links to online image galleries of the product in use
Upload and send application forms, payment forms and feedback forms.
Send links that lead your customers straight to online maps, YouTube videos and your social media channels.

With a little forward thinking and preparation you can have a bank of multimedia information ready and waiting to upsell your products and services – it’s just one of the benefits of our Live Web Chat Service.

We can provide you with the Live Web Chat software for you to manage yourself – just remember to have all of the multimedia links ready for whoever is responding to your web chat enquiries. Make sure any response to a chat enquiry is prompt and correct – don’t be sending your potential customers to dead links or the wrong products!

Alternatively, we offer both the software and the fully trained customer service advisors ready to handle your web chat enquiries. You’ll have a small team of advisors assigned to your account so they’ll get to know your business and your products well. Equip us with all the information we need to help sell your products and Live Web Chat really can become a profitable addition if your website.

For more information visit our website: livewebchat.co.uk

CSnotepad: We’re a Secure & Licensed Choice for your Virtual Address & Mail Forwarding

Friday, July 5th, 2019

attention safety sign

At CSnotepad we do things properly, we take the handling of your information seriously and therefore always meet and exceed the necessary regulations.

If you’re looking for a virtual address or mail forwarding provider, we’d like to highlight that we’re a registered service (you’d be amazed how many virtual address providers aren’t). This means we fully comply with the Anti Money Laundering (AML) regulations and we’re licensed by HMRC to offer our virtual address service.

Our successful licensing requires us to ask for certain documentation such as proof of identity and proof of address. This even applies to anyone receiving or collecting your mail on your behalf. Please understand that it is our compliance with our licensing agreement, and our desire to continue to offer the highest level of service which means we will always require this information from you.

Keeping your mailed letters confidential -  when you sign up to our virtual address service, you’ll be provided with a PIN number. This number is your own unique code that you will need each and every time we send you any scanned mail. If you request for your mail to be opened, scanned and emailed to you, this will be done as a .pdf file. On opening the file you will be required to enter the PIN you have been provided with – this ensures that your mail remains confidential and only accessed by you or those you choose to provide with the PIN.

Why would you want your mail scanned and emailed? This is a great option if you’re not able to collect your post in person, or would prefer not to have your mail physically forwarded to an alternative address. You might be based abroad, have no fixed office, receive time-sensitive mail, or simply wish to reduce your paper filing and like the ease of electronically storing your important post.

Here’s what a virtual address with CSnotepad will offer you:
We can provide you with a virtual address and the address will become your own. The address will (on paper!) place your business within our office building, you are not renting an office, simply renting the right to use the address as your own. You can use this address for all your business correspondence and give it out to your suppliers and customers, add it to your business cards, add it to your website, it will literally appear that your business is located at the virtual address we’ve given you. All post that arrives can either be forwarded onto you at an alternative address, or you can collect it at your convenience. Letters can even be scanned and emailed over to you for speed and ease, so you don’t even need to be Brighton based to make the most of our Brighton virtual office address!

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Call 01273 741400 or email info@csnotepad.co.uk
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 3:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD