We’ll Never Sound Like a Call Centre – Here’s How!

Thursday, June 6th, 2019

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With CSnotepad your callers will never know they haven’t reached your team directly.

We know how valuable warmth of service can be to your loyal customer base, and to the success of your business. If your business prides itself on a friendly service, perhaps your business is family owned, or an important part of the local community – it doesn’t mean you shouldn’t outsource your calls…as long as it’s to a virtual receptionist that can mirror your service model and priorities.

Our impressive Caller Recognition software plays an important part in helping us achieve our high service standards with your callers, and it’s completely FREE with any call subscription with us.

What is caller recognition:

Our caller recognition software allows us to recognise your frequent callers, top clients, and valued suppliers, and offer them the same warmth of service that you would. Using caller recognition eliminates the need for our advisors to ask important or repeat callers all of your scripted questions, each and every time they call. The software allows our customer service advisors to appear as though conscientious members of your own team, recognising your loyal customers, and treating them with the familiarity they deserve.

Get the most from caller recognition:

Let our caller recognition software really serve your customer base. As you continue to receive calls, we’ll build up a database of your frequent callers on your behalf, but reap the benefits now by letting us know the details of your most valued callers, and keep us up-to-date with important new contacts as and when you make them. We can pre-fill as many fields in your script, for as many key callers as you’d like, boosting your customer service and improving their call experience with us.

Our caller recognition software comes free with any call subscription with CSnotepad. If you’d like to find out more, check that it’s on your account, or would like to start building your database of important callers, contact a member of our team today on 01273 741400 or email message@csnotepad.co.uk.


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