We Can Offer More Than A Message Taking Service

Monday, June 3rd, 2019

post-it note

Did you know we can do more than name, number, message when handling your calls?

Think you can’t outsource your general enquiries, your appointment booking or your order taking? Think again!

Let’s imagine it…

Your caller has a general enquiry:

We can do more than just take a message – we can answer your most commonly asked questions by following a script you’ve supplied. You can equip our customer service advisors with the information they need to deal with questions thoroughly and competently, while our extensive training ensures that each enquiry is always dealt with in a friendly and professional way. We go above and beyond to make sure that your callers always believe they’ve reached you directly. We can even handle order enquiries, chasing up delivery information, checking stock levels, and posting out samples.

Your caller wants to place an order:

Rather than just taking a message – we can have a small team of customer service advisors trained on your business, your products, your order taking process and your customer service model. We’ll deal with each and every order in just the way you want us to, following a process that you’re happy with, each and every time. We’ll take payment through your own online payment portal such as Sage or WorldPay, we’re never a middle-man handling your money. You can set us up as a user on your payment portal with limited access, so you never need to worry.

Your caller wants to book an appointment:

Rather than just taking a message – when a client wants an appointment with you, or wishes to make a booking, let us handle it! We can schedule appointments based on your availability, co-ordinate conference calls, even make outbound calls to cancel or reschedule bookings. We’ll manage your diary via any web-based platform, allowing you to continue to amend and update your availability, and view your upcoming appointments at any time. If you don’t use an online diary, we can talk you through the options and guide you through the simple set-up. We can even manage multiple diaries for your team of technicians, engineers, mechanics or practitioners.

Think you can’t outsource your general enquiries, your appointment booking or your order taking? Just talk to a member of our team today on 01273 741400!

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Call 01273 741400 or email info@csnotepad.co.uk
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