Don’t Stress as Your Staff Start Taking Holiday – Get Holiday Support from CSnotepad

Saturday, June 29th, 2019

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Summer holiday season is upon us, are you starting to panic about just how your business is going to cope as your staff start to take their holidays?

Have you considered using the services of a virtual receptionist to help when members of your team are away?

Think of it like having a fully trained workforce waiting in the wings, whenever and however you need us, we’re always here waiting to ensure that your business never suffers when your in-house team are stretched.

There’s no need for your customers to reach an answering machine, receive an automated out of office response, or get a substandard level of service from a stressed and overloaded member of your workforce. There’s no need for you to risk losing the great customer service reputation you have worked so hard to build. With CSnotepad we can answer your incoming calls, deal with your enquiries, make simple outbound calls, process customer orders through your own website or business software, book in appointments and even take payments for you.

Use us strategically – don’t be concerned that we wont be able to get to grips with the more complex areas of your business. You can send any task our way (however repetitive!), freeing up your team to manage the areas of your business that better warrant their time.

We know that it takes a lot of courage to trust your calls with someone else, so we do everything we can to ensure that our services are shaped specifically to your needs. We work with you to form a tailormade script for our call advisors to follow – we never expect you to fit into a predetermined template. Our call agents are professional, friendly and fully trained on your business so that they can give your callers the same level of service you would.

Once your team is back to full strength, it’s up to you how much or little you use us, many of our customers choose to keep us as a safety net to help during staff sickness or unexpected busy spells.

For more information, talk to a member of our team today on 01273 741400.

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