Monthly Archives: June 2019

Don’t Stress as Your Staff Start Taking Holiday – Get Holiday Support from CSnotepad

Saturday, June 29th, 2019

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Summer holiday season is upon us, are you starting to panic about just how your business is going to cope as your staff start to take their holidays?

Have you considered using the services of a virtual receptionist to help when members of your team are away?

Think of it like having a fully trained workforce waiting in the wings, whenever and however you need us, we’re always here waiting to ensure that your business never suffers when your in-house team are stretched.

There’s no need for your customers to reach an answering machine, receive an automated out of office response, or get a substandard level of service from a stressed and overloaded member of your workforce. There’s no need for you to risk losing the great customer service reputation you have worked so hard to build. With CSnotepad we can answer your incoming calls, deal with your enquiries, make simple outbound calls, process customer orders through your own website or business software, book in appointments and even take payments for you.

Use us strategically – don’t be concerned that we wont be able to get to grips with the more complex areas of your business. You can send any task our way (however repetitive!), freeing up your team to manage the areas of your business that better warrant their time.

We know that it takes a lot of courage to trust your calls with someone else, so we do everything we can to ensure that our services are shaped specifically to your needs. We work with you to form a tailormade script for our call advisors to follow – we never expect you to fit into a predetermined template. Our call agents are professional, friendly and fully trained on your business so that they can give your callers the same level of service you would.

Once your team is back to full strength, it’s up to you how much or little you use us, many of our customers choose to keep us as a safety net to help during staff sickness or unexpected busy spells.

For more information, talk to a member of our team today on 01273 741400.

Free Up More of Your Time – We Can Make Outbound Calls for Your Business at NO EXTRA CHARGE!

Monday, June 17th, 2019

stressed out boss

Did you know that a call subscription with us isn’t just about answering your calls – we’re happy to make calls too! Our professional customer service team can make simple outbound calls on behalf of your business, further freeing up your time to focus on the areas of your business that really need you.

Frequently we hear that routine outbound calls became a struggle to manage as they slip further and further down the priority list. We know the difficulties associated with making that ‘quick’ phone call, and how the chore of outbound calls can really impact heavily on an otherwise productive day. Turn to us for support when it comes to making those simple outbound calls – however repetitive!

We work with each and every one of our customers to ensure that the script that our customer service advisors use to handle incoming calls meets the needs of their business – our outbound service is no different!

Just a few ideas of how to use us for outbound support..

You can trust us to make the outbound calls you’d simply rather not make yourself, such as debt collecting or late invoices.

We really are here when you need us, if you’re abroad and need calls making while you’re away that can’t wait until you’re back, send us an email!

Perhaps you have building works taking place in or near your office and feel that the noise will be an unprofessional backdrop to the important calls you need to make.

Did you know we also offer a diary management service? You could combine this with outbound calls and we’ll then make appointment bookings on your behalf, make appointment reminder calls or courtesy follow up calls.

Did you know we also offer an order taking service? You could combine this with outbound calls to make the most of the service, we can check stock levels with your distributors, chase up on order dispatches, stock ordering, or product satisfaction calls.

Just let us know and we can make any of these calls and more on your behalf. It simply counts as one of your monthly call credits within your plan with us, no additional fees or charges.

To find out more about our professional customer service team making simple outbound calls on behalf of your business, call us today on 01273 741400.

We’ll Never Sound Like a Call Centre – Here’s How!

Thursday, June 6th, 2019

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With CSnotepad your callers will never know they haven’t reached your team directly.

We know how valuable warmth of service can be to your loyal customer base, and to the success of your business. If your business prides itself on a friendly service, perhaps your business is family owned, or an important part of the local community – it doesn’t mean you shouldn’t outsource your calls…as long as it’s to a virtual receptionist that can mirror your service model and priorities.

Our impressive Caller Recognition software plays an important part in helping us achieve our high service standards with your callers, and it’s completely FREE with any call subscription with us.

What is caller recognition:

Our caller recognition software allows us to recognise your frequent callers, top clients, and valued suppliers, and offer them the same warmth of service that you would. Using caller recognition eliminates the need for our advisors to ask important or repeat callers all of your scripted questions, each and every time they call. The software allows our customer service advisors to appear as though conscientious members of your own team, recognising your loyal customers, and treating them with the familiarity they deserve.

Get the most from caller recognition:

Let our caller recognition software really serve your customer base. As you continue to receive calls, we’ll build up a database of your frequent callers on your behalf, but reap the benefits now by letting us know the details of your most valued callers, and keep us up-to-date with important new contacts as and when you make them. We can pre-fill as many fields in your script, for as many key callers as you’d like, boosting your customer service and improving their call experience with us.

Our caller recognition software comes free with any call subscription with CSnotepad. If you’d like to find out more, check that it’s on your account, or would like to start building your database of important callers, contact a member of our team today on 01273 741400 or email

We Can Offer More Than A Message Taking Service

Monday, June 3rd, 2019

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Did you know we can do more than name, number, message when handling your calls?

Think you can’t outsource your general enquiries, your appointment booking or your order taking? Think again!

Let’s imagine it…

Your caller has a general enquiry:

We can do more than just take a message – we can answer your most commonly asked questions by following a script you’ve supplied. You can equip our customer service advisors with the information they need to deal with questions thoroughly and competently, while our extensive training ensures that each enquiry is always dealt with in a friendly and professional way. We go above and beyond to make sure that your callers always believe they’ve reached you directly. We can even handle order enquiries, chasing up delivery information, checking stock levels, and posting out samples.

Your caller wants to place an order:

Rather than just taking a message – we can have a small team of customer service advisors trained on your business, your products, your order taking process and your customer service model. We’ll deal with each and every order in just the way you want us to, following a process that you’re happy with, each and every time. We’ll take payment through your own online payment portal such as Sage or WorldPay, we’re never a middle-man handling your money. You can set us up as a user on your payment portal with limited access, so you never need to worry.

Your caller wants to book an appointment:

Rather than just taking a message – when a client wants an appointment with you, or wishes to make a booking, let us handle it! We can schedule appointments based on your availability, co-ordinate conference calls, even make outbound calls to cancel or reschedule bookings. We’ll manage your diary via any web-based platform, allowing you to continue to amend and update your availability, and view your upcoming appointments at any time. If you don’t use an online diary, we can talk you through the options and guide you through the simple set-up. We can even manage multiple diaries for your team of technicians, engineers, mechanics or practitioners.

Think you can’t outsource your general enquiries, your appointment booking or your order taking? Just talk to a member of our team today on 01273 741400!

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