Monthly Archives: May 2019


You Can Use Us Like a Part-Time Member of Staff

Friday, May 31st, 2019

choose us part time or full time

With CSnotepad you have more freedom and flexibility than you might realise!

Let us be your part-time member of staff, but without all the obligations, cost and forward planning!

Here are the top 2 reasons our customers find us invaluable for part-time support:

Staff absence…

When you or members of your team are unwell, away on holiday, or participating in a staff meeting, you can turn to us. At points when you struggle to answer calls, simply divert your phones to us. We’re waiting and ready to answer your calls as though members of your own in-house team, following the tailored script that you’ve provided. You can turn to us for our wide range of services such as making your simple outbound calls, processing your orders or managing your diary.

Peaks in call volume…

Whether your increase in calls is expected on unexpected, we can give you the extra pairs of hand you need. If you run a seasonal business, perhaps with higher calls during the summer months, or Christmas period, don’t stress about hiring more staff to handle your unexpected call volume. Just use us when you need us! If you’re thinking ahead to a marketing campaign and hope to receive an increased number of calls, don’t consider recruiting more staff, just send any calls you can’t answer to us. With our multiple phone lines, your callers wont receive an engaged tone or voicemail, turn to us to boost your customer service satisfaction too!

We’re the perfect safety net for your business. It really doesn’t matter the reason you’d like us to answer your calls or support your business, it doesn’t matter if you’d like to divert to us all day every day, or just occasionally. You can feel reassured that you have a friendly, professional and knowledgeable extension of your own team here at CSnotepad.

What our customers love is that they’re in full control!
You don’t have to call us to let us know when you’d like to use us. You don’t have to put wheels in motion well in advance. You’re in control of when you do and when you don’t divert your calls to us. Diverting your calls is an easy and fast process once you know how; whether you have a BT line, Sky landline, or use an iphone or android phone, you’re always able to take control of your own call divert. We’d be happy to talk you through how to divert your calls to us, or you can read through the simple instructions on our blogs.

For more information about part-time support for your business, talk to a member of our friendly team today on 01273 741400.

Phone Related Downtime Doesn’t Have to Harm Your Business – Be Prepared with CSnotepad

Tuesday, May 28th, 2019

damage to your business

Did you know that we invest heavily in contingencies that protect our customers from phone related downtime? Many of our contingencies protect against problems that aren’t our fault, where the source of the problem is something we have absolutely no control over, problems that other providers would likely wash their hands of!

We really want to go above and beyond to minimise the impact phone related down-time has on your business, so if the problem is with your phone number, even if it’s not supplied to you by us, we can provide you with a temporary alternative number until the problem is resolved. We’ve found this to be a very successful way of helping our customers to stay in touch with their potential customers, continue to benefit from paid advertising, and reducing any impact on their customer service reputation. We’d like to offer a little guidance of how to really make a temporary number work for you…

Start by updating the contact number on your website. Your website is just like a shop front and is one of the main ways potential customers will find you. Get straight on to updating your number so as not to send your customers down a dead-end when trying to phone you. You don’t want to be wasting any costly clicks you might be gaining from paid Google advertising. If you’re not able to update your website yourself, make sure you have the details of the person you need to call to get this important update implemented promptly.

Next, think about other places your phone number might appear that you have the ability to update yourself or by contacting others. Do you have any online advertising running? Familiarising yourself with how to access and update any accounts that promote your business is worth doing in advance of any problems.

Lastly, know the best and quickest way of informing your existing customers, contacts and suppliers that, should they need to contact you, you’re reachable on a different number temporarily. Make sure you have your mailing list up-to-date and easily accessible. Have to hand the log-in details for your social media sites, this could be a quick and easy way of notifying followers en mass.

We all hope that phone downtime doesn’t occur, but being prepared in case it does can help reduce any stress and disruption to your business. We really do hope you’ll take our short guide onboard, and notify other members in your team on how they can assist you and your business to implement some of the updates we’ve discussed.

Sussex Telephone Answering Service: CSnotepad Offers a Reliable & Professional Local Service

Monday, May 13th, 2019

brighton seagull

CSnotepad is a telephone answering service that has been supporting local businesses for over 12 years.

Our business started from a small office in Hove, and although our team and office may have grown, we’re still as proud to be based in Hove and recruit our team from the local area.

We understand all too well that high rents can make growing your business in East Sussex difficult. Consider using a local, professional and experienced virtual receptionist like CSnotepad to free up your time and offer a helping hand. It’s a great alternative to the costly step of employing morel staff of your own, and having to stomach all the additional overheads that come in tow.

We understand that it’s daunting to outsource your customer calls to another company, but we hope that our approachable and knowledgeable staff, passionate customer reviews, and glowing user testimonials will help put minds at ease.

Our customer service advisors all live in the local Brighton & Hove area and come to work at our East Sussex office where each and every one of your calls will be answered. We never send your calls out to another company to answer, or divert them to a call centre half way around the world! Your calls will all be answered promptly and professionally right here in Sussex by our friendly team who will appear as though members of your own in-house team.

We understand that a personal service is crucial to many businesses, nurturing the loyal customer base you’ve worked so hard to build is something we work tirelessly at. That’s why you’ll have a small team of customer service advisors assigned to your account, so your repeat callers may even get to know them by name. We really work hard to offer a warm and personal service, you’ll have your own account manager who you can call directly if ever you have a question, concern or need to make any alterations to the way your service works. Your account manager will work with you from the very beginning, understanding how we can shape our varied services to best meet your needs.

Trust us with your customer calls – CSnotepad is an East Sussex business, based solely in East Sussex, hiring only local staff, entrusted to answer calls for a huge range of Sussex companies. We’re here to offer you an approachable, reliable and professional local service.

For more information about the services we offer you can chat to a member of our team today on 01273 741400.

Call 01273 741400 or email info@csnotepad.co.uk
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 3:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD