Our Sister Company Live Web Chat – Chat Your Way to the Checkout

Wednesday, April 24th, 2019

online shopping basket

Does your business suffer from abandoned shopping carts on your website?

It may be comforting to know you’re not alone – 2 out of 3 online shopping baskets are abandoned!

A survey by Worldpay found some of the top reasons for cart abandonment included:

  • Unclear shipping costs
  • Returns policy not clear
  • Looking for a better deal
  • Unsure how credible the company is
  • Concerns about security

So what can you do to help put your potential customers minds at ease?

Offer customers an easy way to get the answers they need, consider including a Live Web Chat on your website that provides a quick and easy method for a customer to raise any concerns they may have. A Live Web Chat option would also allow you to offer one-off discounts such as free shipping to help make a sale, and reduce the chances of them buying from a competitor who’s able to give them the assurances they need to take their basket through to checkout.

Live Web Chat offers a live chat window on your website, your website visitors can then ask any questions they may have.

Our Live Web Chat service gives visitors to your website real time support. We can either supply you with the software for you to manage the chats yourself through your own in-house team, or our team of professional and friendly customer service advisors can look after your website visitors, answering queries, offering advice to better navigate your site, securing sales and capturing visitor information for future marketing.

Try out Live Web Chat service for free for 30 days and see the difference it can make to the sales on your website.

For more information, talk to a member of our team today on 01273 741 113.

  • Comments Closed

    Sorry, but comments are closed.

Recent Posts


Starting Up as a Self-Employed Estate Agent? How to Get the Work-Life Balance

What’s the Point of a Telephone Answering Service? Avoid the Dangers of Relying on Voicemail

What’s the Point of a Telephone Answering Service? It’s a Reliable & Professional Safety Net for Your Business

What is the Point of a Telephone Answering Service?

The Best Telephone Answering Service: We Offer Free Additional Services to Maximise Your Telephone Answering


Blog topics




Call 01273 741400 or email info@csnotepad.co.uk
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 5:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD