Monthly Archives: April 2019


Are You Running a Marketing Campaign Soon? Get Support from CSnotepad

Tuesday, April 30th, 2019

added team support

Are you planning a marketing campaign? Don’t take on the stress of hiring additional staff….simply borrow ours!

At CSnotepad we can support you throughout the entire campaign if you need it, from the planning, roll-out, and post campaign.

Here are just a few ways that we have already supported other businesses during their marketing campaigns….

In preparation for a campaign we can:
Manage your social media platforms
Postal mail-outs
Email mail-outs
Make simple out-bound calls

During a campaign we can:
Answer and handle all incoming calls
Act as a central reception patching incoming calls through to relevant team members
Respond to emails
Process payments through your own online payment portal
Send brochures or marketing material
Collect all caller information for future marketing

After a campaign we can:
Input all customer information into your chosen database
Provide call statistical analysis
Make follow-up outbound calls
Document scanning
Offer diary management

Save time, stress and money…
Don’t burden your business with the task of hiring additional staff to support you during your campaign. Our Admin Support Service saves you from advertising for staff, interviewing, training, not to mention dealing with the financial obligations and commitments that come with hiring additional staff. Trust us when we say that our staff are just the kind of people you’d choose to hire yourself! We invest heavily in our recruitment procedure, ensuring that every member of our team has a positive attitude and willingness to offer the very best service.

A tailored service to meet your admin needs….
No job is too large or too small, too repetitive or too peculiar! We pride ourselves on a personal service, and we will take the time to discuss and fully understand the challenges you’re facing, and shape a service that really meets your campaign’s needs.

For more information, or simply to chat one of our team about admin support, call us on 01273 741400.

Our Sister Company Live Web Chat – Chat Your Way to the Checkout

Wednesday, April 24th, 2019

online shopping basket

Does your business suffer from abandoned shopping carts on your website?

It may be comforting to know you’re not alone – 2 out of 3 online shopping baskets are abandoned!

A survey by Worldpay found some of the top reasons for cart abandonment included:

  • Unclear shipping costs
  • Returns policy not clear
  • Looking for a better deal
  • Unsure how credible the company is
  • Concerns about security

So what can you do to help put your potential customers minds at ease?

Offer customers an easy way to get the answers they need, consider including a Live Web Chat on your website that provides a quick and easy method for a customer to raise any concerns they may have. A Live Web Chat option would also allow you to offer one-off discounts such as free shipping to help make a sale, and reduce the chances of them buying from a competitor who’s able to give them the assurances they need to take their basket through to checkout.

Live Web Chat offers a live chat window on your website, your website visitors can then ask any questions they may have.

Our Live Web Chat service gives visitors to your website real time support. We can either supply you with the software for you to manage the chats yourself through your own in-house team, or our team of professional and friendly customer service advisors can look after your website visitors, answering queries, offering advice to better navigate your site, securing sales and capturing visitor information for future marketing.

Try out Live Web Chat service for free for 30 days and see the difference it can make to the sales on your website.

For more information, talk to a member of our team today on 01273 741 113.

A Reminder – How We Sift Out Your Cold Calls & What You Can Do To Help!

Wednesday, April 17th, 2019

Cold calls, sales calls, nuisance calls…call them what you will, there’s no denying that they’re distracting, frustrating and often costly to your business, particularly if you’re using a telephone answering service that charges for them. At CSnotepad we don’t believe it’s fair for you to waste your valuable call credits on frustrating cold calls, so we’ll never charge you for a cold call, or put it through to you.

We spend a great amount of time and money training our customer service advisors to offer your callers the very best service – their training also includes how to determine if one of your calls is from a cold caller. We can’t expect our advisors to be detectives, or try to catch your cunning cold callers out, and we’re in no doubt that your genuine callers wouldn’t take too kindly to being interrogated if we suspect them to be a cold caller. Worse still, if we refuse to put a call through to you, or don’t take a message from a caller that later emerges to have been a genuine sales lead and not a cold caller, we’d fully understand your annoyance. To avoid any frustration to you or your genuine callers, we have found a need to keep the criteria for classifying a cold caller fast, simple and uniform across all of our customers.

Here’s how we classify a cold caller:
If a caller doesn’t ask for you or a member of your team by name, and instead asks for the person in charge of marketing, your website, stationery etc. we consider this a cold call and politely ask the caller to remove you from their marketing list and not call again. If however they ask for you by name, we will treat this as a genuine caller and handle it as your script instructs.

Steps you can take:
If you find that cold calls are reaching you, it is your responsibility to ask the cold caller to remove you from their marketing list and not call again. If you find that the same number keeps cold calling you and costing you valuable call credits, we can add this number to a blocked list so that it never reaches you again, just drop us an email with the details and we can immediately take action.

We’re also happy to call companies on your behalf to request that they remove you from their marketing list – this simple outbound call will just be charged as one of your call credits and gets the job done quickly.

If you’re at all concerned that you may miss out on calls that could be mistaken as nuisance calls, then please do just give us a call and let a member of our team know. We’d be more than happy to handle each call in line with your script without any exceptions.

If you have any concerns about cold calls, or would like to understand more about how cold calls are currently handled on your account, just give a member of our team a call today on 01273 741400.

Get 2 Months for FREE with CSnotepad

Monday, April 1st, 2019

calendar year

Sign up for an annual subscription and get 2 months for free.

Pay for 10 months and get 12.

Get a 17% discount on your yearly subscription.

We’re giving away 2 free months for anyone that signs up for a year.

However you want to say it, it’s a tasty deal! Save yourself not only money, but also monthly invoice hassle!

How it works:

Pay for a years subscription in advance with us, and we’ll only charge you for 10 months and give you the remaining 2 months for free!

See it as a nice little thank you for saving our team and yours from tackling an additional invoice each month! We know all too well that dealing with invoices and sorting out payments can be a grueling task that you reluctantly face each month. With our annual offer you’ll only ever receive an invoice from us on the months that you go over your monthly subscription allowance, otherwise, you’re free to just enjoy your CSnotepad service stress-free and invoice-free for the entire year.

If you’d like to take advantage of our annual offer, just give a member of our team a call today on 01273 741400.

Recent Posts

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Free Up More of Your Time – We Can Make Outbound Calls for Your Business at NO EXTRA CHARGE!

We’ll Never Sound Like a Call Centre – Here’s How!

We Can Offer More Than A Message Taking Service

You Can Use Us Like a Part-Time Member of Staff

Phone Related Downtime Doesn’t Have to Harm Your Business – Be Prepared with CSnotepad

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Call 01273 741400 or email info@csnotepad.co.uk
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 3:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD