Monthly Archives: March 2019

How to Choose a Telephone Answering Provider: Our Top 10 Questions You Should be Asking

Friday, March 29th, 2019

making a choice of direction

Choosing to outsource your calls can be a daunting prospect, so it’s important that you make the right choice when it comes to a provider. If you decide on the wrong provider you can very quickly undo all the hard work you’ve put into gaining a great reputation for your business. The wrong provider could also leave you with a negative view of telephone answering, and who could blame you, but trust us when we say that the right telephone answering service could truly transform your business.

So how do you go about choosing the right provider for you and your business? With over 10 years experience in telephone answering trust us when we say not all providers are equal! Here are our top 10 questions you should be seeking answers to before you sign up to a provider…

1. What depth of service are you looking for – simply a name and message, or more?
There are a huge range of services that are available to you. Many (including CSnotepad) can process phone orders, take payments through your own online system, forward calls to your mobile, manage your diary, deal with your admin, patch calls to relevant team members, arrange dispatch of your goods, make simple outbound calls, offer you a virtual telephone number and/or address and more…

2. How personal do you want the handling of your calls to be?
Does your business pride itself on a ‘local’ feeling service, do you have customers that buy regularly from you? Don’t be afraid to ask how big the team is that will be handling your calls. The bigger the call team, the less likely they are to appear as members of your own in-house team.

3. Will you be charged for cold calls or wrong numbers?

4. Are your calls answered in the UK, or diverted abroad?

5. Can you control when you use their answering service or when you take the calls yourself?

6. Can you write your own script or are calls simply answered by a set template?

7. Will you be charged to change or update your script?

8. Can you call to discuss your service or is their customer service only email based?

9. Will you be assigned an account manager that you can turn to for help or guidance?

10. What’s your notice period if you’re not happy with the service?

Take on-board our advice in this blog and get the answers to the questions that really matter before signing up to a telephone answering service. Understanding what you want from a service will stop you from being pushed into a service plan that just doesn’t suit your needs.

If you’d like to find out more about telephone answering from CSnotepad, take a look at our website.

Telephone Answering From CSnotepad: We Won’t Charge You For Cold Calls

Friday, March 15th, 2019

phone answering cartoon

Unlike other virtual receptionists, we don’t charge for cold calls. We don’t believe it’s right for you to waste your valuable call subscription credits on time-wasting cold callers.

Cold calls cost our business heavily, wasting the time of our customer service agents when they should be answering important calls for your business. We never charge you for this lost time, in fact you wont even know that you’ve received cold calls – just as it should be!

We thought we’d let you know just how we go about sifting out your cold calls…

Here’s what we classify as a cold call:
If a caller doesn’t ask for you or a member of your team by name, and instead asks for the person in charge of marketing, your website, stationery etc. we consider this a cold call and politely ask the caller to remove you from their marketing list and not call again.

You’re in control:
If you find that cold calls are still reaching you, it’ll be because they have your name, it’s then your responsibility to ask the caller to remove you from their marketing list and not call you again. Alternatively, feel free to drop us an email with their details and we’ll be happy to make an outbound call to them on your behalf. It’ll just be charged as one of your call credits, and it gets the job done quickly and effortlessly for you.

If you’re at all concerned that you may miss out on calls that could be mistaken as nuisance calls, then please do just give us a call and let a member of our team know. We’d be more than happy to handle each call in line with your script without any exceptions.

Just another reason for choosing CSnotepad as your virtual receptionist!

For more information about telephone answering, or any of our virtual receptionist services, talk to a member of our team today on 01273 741400.

Free Trial of Our New Sister Company – Live Web Chat

Friday, March 8th, 2019

speech bubble

We’re pleased to be offering customers a new support channel that helps improve customer service and increase sales.

Live Web Chat has been designed to give visitors to your website real time support. Our team of professional and friendly customer service advisors are on hand to look after your website visitors, answering queries, offering advice to better navigate your site, securing sales and capturing visitor information for future marketing.

Live Web Chat software is branded to your business, fitting seamlessly into your website, generating a better, faster and simpler customer service platform to:

  • Communicate instantly with visitors to your website
  • Real-time support available when customers have questions
  • Reduce lost opportunities
  • Increase sales

The complete Live Web Chat service, including the software and the staff, starts from just £39 a month.

Try our Live Web Chat service for free for 30 days and see how it can help your business.

For more information visit our website

Did you Know we can Extend the Hours we Answer Your Calls?

Friday, March 1st, 2019

lots of clocks

Fancy having your calls answered around the clock, even on Christmas Day?! Did you know we offer telephone answering outside of our core hours?

Our core team of customer service advisors offer you call answering between 8:30am and 6pm Monday to Friday, and 9am until 3pm on Saturday, but we understand that your customers may need to call you in an emergency, make bookings, or have enquiries outside of these hours. Your calls can be answered by our extended hours team 24/7, and 365 days a year should you need it.

An extended hours service can prove invaluable to businesses that offer an emergency response or deal with time sensitive enquiries. Any business that wishes to offer an exceptional level of customer care by extending their customer care hours will find it sets them apart from their competitors.

Extend your call answering hours by a little…or a lot!

Your CSnotepad service can seamlessly extend to cover Sundays and bank holidays, or start earlier in the morning and extend later into the evening.

Extending your hours will never compromise the service you receive – your calls will continue to be answered seamlessly and professionally. However, should you wish for your extended hours calls to be handled slightly differently to your core hours calls, that’s something we’d be happy to put in place. We’re aware that callers outside of core hours may have different requirements, for example we can patch calls through directly to your emergency team, or send messages via sms or email to relevant ‘on call’ team members.

Find out more…

Prices for extended hours depend on your requirements, but in some cases we can add it free of charge to your current subscription. To find out more talk to a member of our team today on 01273 741400 or drop us an email on

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Call 01273 741400 or email
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 5:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD