Telephone Answering Service: 3 Reasons We’re Proud Not to Offer Online Set-Up

Tuesday, February 12th, 2019

anonymous group of people

It seems that we can do pretty much everything online these days without leaving the comfort of our homes or picking up the phone – signing up to a telephone answering service is no exception – unless you’re thinking of using CSnotepad for your telephone answering that is!

We’re proud that we don’t offer an online set-up, and here are our 3 reasons why…

1) We don’t expect your needs to fit into a generic template:
Unlike a telephone answering service that offers an online set-up, we never expect the needs of your business to fit into a predefined template, we recognise that your needs are specific to you and your industry. We assign each of our customers an account manager who will work through the set-up and script with you – no generic forms! We begin by understanding where you feel you could benefit from a little extra help and support, and we’ll then shape a service that really meets your needs, we couldn’t achieve that from an online set-up!

2) We never want to sound like a call centre, we want to sound like members of your own team:
Having someone that understands the needs of your business is crucial if we’re going to offer you a telephone answering service that functions as though part of your own in-house team. Unlike the sparse and basic details that will be available to advisors based on an online set-up, our customer service advisors will be equipped with a solid knowledge of your products and services. One of our account managers will work with you to create the right first impression for your callers, with a tailored script that represents your business and your customer service model.

3) We know who you are, and you know who we are too:
We don’t hide behind the anonymity of an online set-up. Setting up your account over the phone means that you’ll be talking directly to your account manager. You’ll know them by name, and they’ll know just who you are and get to know your business well. Should you have any queries with your service, or like to make any tweaks, you’ll know just who to contact. Unlike an online set-up, we’re not anonymous, and we’ll never expect you to contact us by email only. You are always welcome to pick up the phone and talk to one of our friendly team who are always available to help.

When choosing your telephone answering provider, consider how your account will be set up. A fast and easy online set-up may seem like the perfect stress-free way to get started, but is it right for your business?

A tailored personal service makes us proud of the way we do things – we hope you’ll think so too!

Find out more about our services from one of our friendly team today – 01273 741400


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Call 01273 741400 or email info@csnotepad.co.uk
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 3:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD