Message Guarantee: Our Pledge to Our Customers

Tuesday, February 19th, 2019

chalkboard handshake

We want our customers to know that we really do invest a lot of our time and efforts into getting our team right, it matters to us that each and every call is handled to the highest standard, and that we offer a service that both we and you can be proud of.

Careful selection of our staff, focused staff training, continued monitoring and generous incentives are all areas we keep adapting and mastering in our pursuit of the very best team who can offer your callers the very service.

However hard we try, we know that on the very rare occasion, our service may not quite perform to the level you have come to expect from us, and we never want you to lose out. That’s why we offer each and every one of our customers our ‘Message Guarantee’.

What is our Message Guarantee?
Should you spot a mistake in the messages you receive from one of our customer service advisors regarding your calls, we’ll re-credit you for the call.

Perhaps one of our call agents hasn’t given you the correct name, or has given you an incorrect digit in a contact number, we understand that errors however small can have a big impact on your ability to make sales, grow your business and build your customer service model. By notifying us of any mistakes we can look to make improvements where necessary, and put new processes in place, further limiting errors in the future.

What we do to provide you with the very best customer service team:
We want you to know that we select our customer service advisors carefully, always paying particular attention to how well they’ll compliment our long-standing team, and whether they have the right attributes to offer superior service to your customers. We know that some things can’t be trained, and the positive attitude and willingness to offer the best service are natural traits that we seek out in every one of the customer service advisors we bring into the team. For everything else that can be learned, we have an experienced team member solely responsible for training to the high standards we expect. Not only does our trainer guide our newest advisors, but they also closely and consistently monitor our existing team to make sure the bar is never knowingly dropped. On the very rare occasion that it might – contact us – let us know – so that we can re-credit you with the call as part of our Message Guarantee pledge to you.

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