Monthly Archives: February 2019


Spring Clean Your Business – Turn to CSnotepad for Time Saving Business Support Services

Tuesday, February 26th, 2019

brush and mop

This beautiful weather has got us thinking about a good old spring clean, but fret not, you can put away the marigolds and the duster, we’re talking about a business spring clean!

There’s no better time to take an honest look at the way you run your business, and see if there’s potential opportunities for you to streamline, delegate and free up valuable time that can be better applied elsewhere.

When starting a business you really do have to be a jack-of-all-trades, juggling everything from answering the telephone to website management and data input. But as your business starts to grow, you need to re-evaluate your daily tasks.

Let CSnotepad help you with your business spring clean!

Let us answer your ringing phone, deal with your enquires and even take your orders. We have a friendly and professional team of customer service advisors in our Brighton office who’ll quickly become knowledgeable about your business, your products and your services – your callers will never know they haven’t reached you directly. Without the ringing phone, you’ll be able to focus on the areas of your business that really warrant your attention – free from distractions.

Did you know that we offer more than just telephone answering?

We offer a diary management service – booking appointments on your behalf through your own wed-based platform. We can arrange reminders, even make outbound calls for repeat appointments, cancellations or rescheduling. All the while you’re still able to view, update and amend your availability at any time.

We offer a admin support service – don’t drown in paperwork or continue to add to an admin filled to-do list. Make us your virtual secretary, no job is too large or too small, too repetitive or too peculiar! Get spring cleaning and send jobs our way – postal mail outs, data input, social media management, customer follow up calls, product inventories, document scanning…

Get your business in better shape with a spring clean, give your workload a good clear out, sending tasks our way that needn’t be done by you or your highly skilled team.

Talk to a member of our friendly team today about the ways we can support you and your business today on 01273 741400.

Message Guarantee: Our Pledge to Our Customers

Tuesday, February 19th, 2019

chalkboard handshake

We want our customers to know that we really do invest a lot of our time and efforts into getting our team right, it matters to us that each and every call is handled to the highest standard, and that we offer a service that both we and you can be proud of.

Careful selection of our staff, focused staff training, continued monitoring and generous incentives are all areas we keep adapting and mastering in our pursuit of the very best team who can offer your callers the very service.

However hard we try, we know that on the very rare occasion, our service may not quite perform to the level you have come to expect from us, and we never want you to lose out. That’s why we offer each and every one of our customers our ‘Message Guarantee’.

What is our Message Guarantee?
Should you spot a mistake in the messages you receive from one of our customer service advisors regarding your calls, we’ll re-credit you for the call.

Perhaps one of our call agents hasn’t given you the correct name, or has given you an incorrect digit in a contact number, we understand that errors however small can have a big impact on your ability to make sales, grow your business and build your customer service model. By notifying us of any mistakes we can look to make improvements where necessary, and put new processes in place, further limiting errors in the future.

What we do to provide you with the very best customer service team:
We want you to know that we select our customer service advisors carefully, always paying particular attention to how well they’ll compliment our long-standing team, and whether they have the right attributes to offer superior service to your customers. We know that some things can’t be trained, and the positive attitude and willingness to offer the best service are natural traits that we seek out in every one of the customer service advisors we bring into the team. For everything else that can be learned, we have an experienced team member solely responsible for training to the high standards we expect. Not only does our trainer guide our newest advisors, but they also closely and consistently monitor our existing team to make sure the bar is never knowingly dropped. On the very rare occasion that it might – contact us – let us know – so that we can re-credit you with the call as part of our Message Guarantee pledge to you.

Telephone Answering Service: 3 Reasons We’re Proud Not to Offer Online Set-Up

Tuesday, February 12th, 2019

anonymous group of people

It seems that we can do pretty much everything online these days without leaving the comfort of our homes or picking up the phone – signing up to a telephone answering service is no exception – unless you’re thinking of using CSnotepad for your telephone answering that is!

We’re proud that we don’t offer an online set-up, and here are our 3 reasons why…

1) We don’t expect your needs to fit into a generic template:
Unlike a telephone answering service that offers an online set-up, we never expect the needs of your business to fit into a predefined template, we recognise that your needs are specific to you and your industry. We assign each of our customers an account manager who will work through the set-up and script with you – no generic forms! We begin by understanding where you feel you could benefit from a little extra help and support, and we’ll then shape a service that really meets your needs, we couldn’t achieve that from an online set-up!

2) We never want to sound like a call centre, we want to sound like members of your own team:
Having someone that understands the needs of your business is crucial if we’re going to offer you a telephone answering service that functions as though part of your own in-house team. Unlike the sparse and basic details that will be available to advisors based on an online set-up, our customer service advisors will be equipped with a solid knowledge of your products and services. One of our account managers will work with you to create the right first impression for your callers, with a tailored script that represents your business and your customer service model.

3) We know who you are, and you know who we are too:
We don’t hide behind the anonymity of an online set-up. Setting up your account over the phone means that you’ll be talking directly to your account manager. You’ll know them by name, and they’ll know just who you are and get to know your business well. Should you have any queries with your service, or like to make any tweaks, you’ll know just who to contact. Unlike an online set-up, we’re not anonymous, and we’ll never expect you to contact us by email only. You are always welcome to pick up the phone and talk to one of our friendly team who are always available to help.

When choosing your telephone answering provider, consider how your account will be set up. A fast and easy online set-up may seem like the perfect stress-free way to get started, but is it right for your business?

A tailored personal service makes us proud of the way we do things – we hope you’ll think so too!

Find out more about our services from one of our friendly team today – 01273 741400

Call 01273 741400 or email info@csnotepad.co.uk
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 3:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD