UK Charities Telephone Enquiries: With Over 10 Years Experience We’re Here to Help

Monday, January 28th, 2019

sunshine with a face

Our 10 years of working with UK charities has taught us that your needs differ greatly from those of our business clients, and not only that, your needs also differ greatly from those of other charities. That’s why we always start by understanding your needs, and shape a service that best suits you, always with the flexibility to change things as your charity grows or as your needs alter.

General Enquiries
A great number of charities have used their CSnotepad virtual receptionist service as the main contact for general enquiries from the public. We can offer far more than just a name, number and message. We can answer your most commonly asked questions by following a script you’ve supplied, equipping our customer service advisors with the information they need to deal with questions thoroughly, competently, and always in a friendly and professional manner. We go above and beyond to ensure that your callers always feel they’ve reached you directly. We never want to sound like a call centre, and give each caller the friendly service and recognition that you would.

Make Us Your Central Receptionist
We can act much like a switchboard or central receptionist for your charity. We can answer all your incoming calls and redirect them to the necessary department, member of your team or branch best to deal with them. Unlike your own in-house receptionist we can handle multiple calls at the same time, without the need to cover our lunch break, holiday, or spells of sickness! You really can tailor this service to meet your needs; perhaps you’d like calls directed to you between certain hours or certain days, and outside of these times redirected to a different number or a different member of your team entirely. Perhaps you’d like to put in place a hierarchy of calling so that if we’re unable to reach the preferred team member, we’ll try other numbers, or other team members until someone is reached.

You’re in Control
Each call will be answered with your own personalised greeting, and the customer service agent will follow the script that you’ve agreed in a natural and friendly manner. You don’t always have to divert all your calls to us, you’re welcome to take your calls in-house when you have staff or volunteers available, and divert back to us when things are a little more stretched. You’re always in control of your divert – you don’t need to wait for us, contact us, jump through any hoops or follow any complicated instructions. We’ll guide you through the simple steps of how to set-up, check, and change your divert – it’s really simple.

For more information on how CSnotepad can support your charity, call a member of our friendly team today on 01273 741400.

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Opening Hours *Telephone answering is available for customers 24/7
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