Providing a Telephone Answering Service for Charities for Over 10 Years – Marketing Campaign Support

Monday, January 14th, 2019

working together image

Is your charity planning for an awareness boosting marketing campaign in 2019, are you looking to spread the word and increase donations to your charity? Make sure that the money you invest into a new marketing campaign isn’t lost by being insufficiently prepared to handle the increase in call volume it brings.

If the goal of your marketing campaign is to see more people get in touch, get yourself ready and fully prepared with telephone answering support from CSnotepad. We have over 10 years experience working with charities, and understand that your needs are different to any other business or charity.

Tailored to Your Needs
You don’t need to employ, train (and pay!) more staff to handle a yet unknown increase in your calls for the short duration of a campaign. Save yourself time, stress and a great deal of money by using our telephone answering service as the first contact for your campaign. You’ll work closely with one of our account managers who will aid you in reaching the goals of your campaign, and they’ll train our team of professional customer service agents accordingly. We’ll work with you to tailor a script that not only collects the information you require from each and every caller, but also mirrors your existing customer service model – further boosting the reputation of your charity.

Donation Processing
Our customer service agents can process your donations directly via your own online portal, but don’t worry – we’ll guide you through how to set us up as a user with limited privileges. We’ll only ever be able to put money into your account, not take it out, and we wont be able to access any sensitive information. By taking donation directly, no call backs are needed, and there’s no need to disturb a member of your own in-house team. The caller has a seamless and professional experience with one of our polite customer service agents.

Call Agents There When You Need Them
Don’t try and hire your own staff for an unknown. We appreciate that it’s difficult to estimate just how successful a campaign is going to be. If you attempt to hire your own staff, you could be paying for staff to answer calls you simply aren’t receiving, wasting valuable charity money in the process. If you staff cautiously, you could drop calls that you’ve worked so hard to receive, callers could have lengthy wait times, reach a voicemail, or even the dreaded engaged tone! Truly maximise the potential of your marketing campaign by using CSnotepad telephone answering service. Our multiple telephone lines allow us to take multiple calls for you at the same time, and we can allocate more members of our team to handle any unexpected spikes in call volume. We’ll put together a tailored call plan that accommodates for the call response you expect, and assess it as the campaign progresses, really ensuring that our service meets your needs.

Call one of team today to discuss your campaign goals on 01273 741400.

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Call 01273 741400 or email
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 5:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD