Monthly Archives: January 2019

CSnotepad Virtual Receptionists: Holiday Support Without the Monthly Subscription

Thursday, January 31st, 2019

tropical beach holiday

Do you desperately want a holiday in 2019 but the demands of your business leave you feeling that you simply can’t be away?

Turn to CSnotepad for support WITHOUT the ties of a monthly subscription.

Usually you’d be faced with just 3 unattractive options:

1) You’d have to switch on your answering machine, accept the loss of sales as potential customers go to your competitors, and do everything you can on your return to respond to enquiries and patch up your customer service reputation that prides itself on prompt response times. You’d be left wondering whether the holiday was really worth it when you take into consideration the cost of the holiday and the cost of lost sales.

2) You decide to go on holiday but work while you’re away to ensure you don’t lose a sale or damage your service reputation. You get your calls diverted to your mobile, pay the foreign call charges, spend hours missing the sunshine replying to emails from your hotel room. You return home feeling like you haven’t really had a holiday at all!

3) want a holiday without the distractions of work so you use the services of a virtual receptionist to take your calls and manage your enquries. However, you have to sign up for a monthly subscription – paying every month for the service even when you only need it for the few weeks a year that you’re away. The financial strain puts a dampener on the idea of a holiday!

CSnotepad offers a problem solving option 4!

CSnotepad offers a solution that’s more cost effective and works around your needs, offering you the flexibility for support when you need it, and only when you need it.

At CSnotepad we have the perfect solution for holiday support – our flexible annual plans. Don’t be put off by the word “annual”, it simply means you have a year to use your call credits. Rather than paying a fee each month and in return receiving a call allowance, our Flexi-Plans allow you to pay the 12 months in advance and have all the call allowance added to your account for you to use at any point throughout the year. No more call credits going to waste if they’re not used each month, no more paying for a service when you just don’t need it. Your call credits are simply there for whenever you need them!

What we can do for your business…
We’ve already proven ourselves to be the right choice for holiday support for hundreds of businesses, all taking advantage of our wide range of services, shaped to their individual needs while they’re away. We can handle your incoming calls, make simple outbound calls, deal with enquiries, book in your appointments, take orders and even take payments.

We’ll send you a daily summary so you can keep a distant eye over things while you sip on your pina colada, or simply catch up quickly once you’re home.

You can just rest assured that when you need us we’re here and ready to take your calls, leaving you to enjoy a well earned break away in 2019.

Talk to a member of our team today about our Flexi-Plans: 01273 741400.

UK Charities Telephone Enquiries: With Over 10 Years Experience We’re Here to Help

Monday, January 28th, 2019

sunshine with a face

Our 10 years of working with UK charities has taught us that your needs differ greatly from those of our business clients, and not only that, your needs also differ greatly from those of other charities. That’s why we always start by understanding your needs, and shape a service that best suits you, always with the flexibility to change things as your charity grows or as your needs alter.

General Enquiries
A great number of charities have used their CSnotepad virtual receptionist service as the main contact for general enquiries from the public. We can offer far more than just a name, number and message. We can answer your most commonly asked questions by following a script you’ve supplied, equipping our customer service advisors with the information they need to deal with questions thoroughly, competently, and always in a friendly and professional manner. We go above and beyond to ensure that your callers always feel they’ve reached you directly. We never want to sound like a call centre, and give each caller the friendly service and recognition that you would.

Make Us Your Central Receptionist
We can act much like a switchboard or central receptionist for your charity. We can answer all your incoming calls and redirect them to the necessary department, member of your team or branch best to deal with them. Unlike your own in-house receptionist we can handle multiple calls at the same time, without the need to cover our lunch break, holiday, or spells of sickness! You really can tailor this service to meet your needs; perhaps you’d like calls directed to you between certain hours or certain days, and outside of these times redirected to a different number or a different member of your team entirely. Perhaps you’d like to put in place a hierarchy of calling so that if we’re unable to reach the preferred team member, we’ll try other numbers, or other team members until someone is reached.

You’re in Control
Each call will be answered with your own personalised greeting, and the customer service agent will follow the script that you’ve agreed in a natural and friendly manner. You don’t always have to divert all your calls to us, you’re welcome to take your calls in-house when you have staff or volunteers available, and divert back to us when things are a little more stretched. You’re always in control of your divert – you don’t need to wait for us, contact us, jump through any hoops or follow any complicated instructions. We’ll guide you through the simple steps of how to set-up, check, and change your divert – it’s really simple.

For more information on how CSnotepad can support your charity, call a member of our friendly team today on 01273 741400.

Providing a Telephone Answering Service for Charities for Over 10 Years – Marketing Campaign Support

Monday, January 14th, 2019

working together image

Is your charity planning for an awareness boosting marketing campaign in 2019, are you looking to spread the word and increase donations to your charity? Make sure that the money you invest into a new marketing campaign isn’t lost by being insufficiently prepared to handle the increase in call volume it brings.

If the goal of your marketing campaign is to see more people get in touch, get yourself ready and fully prepared with telephone answering support from CSnotepad. We have over 10 years experience working with charities, and understand that your needs are different to any other business or charity.

Tailored to Your Needs
You don’t need to employ, train (and pay!) more staff to handle a yet unknown increase in your calls for the short duration of a campaign. Save yourself time, stress and a great deal of money by using our telephone answering service as the first contact for your campaign. You’ll work closely with one of our account managers who will aid you in reaching the goals of your campaign, and they’ll train our team of professional customer service agents accordingly. We’ll work with you to tailor a script that not only collects the information you require from each and every caller, but also mirrors your existing customer service model – further boosting the reputation of your charity.

Donation Processing
Our customer service agents can process your donations directly via your own online portal, but don’t worry – we’ll guide you through how to set us up as a user with limited privileges. We’ll only ever be able to put money into your account, not take it out, and we wont be able to access any sensitive information. By taking donation directly, no call backs are needed, and there’s no need to disturb a member of your own in-house team. The caller has a seamless and professional experience with one of our polite customer service agents.

Call Agents There When You Need Them
Don’t try and hire your own staff for an unknown. We appreciate that it’s difficult to estimate just how successful a campaign is going to be. If you attempt to hire your own staff, you could be paying for staff to answer calls you simply aren’t receiving, wasting valuable charity money in the process. If you staff cautiously, you could drop calls that you’ve worked so hard to receive, callers could have lengthy wait times, reach a voicemail, or even the dreaded engaged tone! Truly maximise the potential of your marketing campaign by using CSnotepad telephone answering service. Our multiple telephone lines allow us to take multiple calls for you at the same time, and we can allocate more members of our team to handle any unexpected spikes in call volume. We’ll put together a tailored call plan that accommodates for the call response you expect, and assess it as the campaign progresses, really ensuring that our service meets your needs.

Call one of team today to discuss your campaign goals on 01273 741400.

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