Monthly Archives: December 2018


Give Your Business Start-Up the Best Start – Admin Support from CSnotepad

Monday, December 31st, 2018

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Are you starting your own business in 2019? Are you worried that there’s simply not enough hours in the day and enough hands to get things done? We understand that a new fledgling business doesn’t have the funds to hire staff to take some of the load. When you’re ready, consider taking advantage of admin support from CSnotepad as a cheaper and easier alternative.

Unlike hiring your own staff, you don’t need to find us a place to work, or supply us with a computer, train us, cover our lunch break, cover our holiday and sickness. You don’t need to pay into our pension or contribute to our national insurance – let us worry about all of that!

Our polite and professional team of customer service agents are here working from our friendly office in Brighton, and are on hand to support you and your business with a range of administration tasks wherever you’re based, including:

Tasks that promote your business -
Email marketing
Postal mail outs
Social Media Management
Newsletters

Tasks that improve your customer service -
Customer care calls
Debt chasing
Handling incoming customer emails
Responding to suppliers
Appointment reminder calls
Diary management

Tasks that keep your data up-to-date -
CRM management
Product inventories
Data cleansing
Document scanning to e-files

No job is too large or too small, too repetitive or too peculiar! We pride ourselves on a personal service, and we will take the time to discuss and fully understand the challenges you’re facing, and shape a service that really meets your admin needs.

Unlike your own employee – you don’t need to find us work to keep us busy. Send jobs our way when you’re busy and take them back in-house when things are a little more steady. Use us as much or as little as you need, just know we’re here to make things easier as your business builds throughout 2019.

Chat to a member of our team today on 01273 741400.

Give Your Business Start-Up the Best Start – A Virtual Telephone Number from CSnotepad

Thursday, December 27th, 2018

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Looking to start a new business in 2019? Don’t be swayed and don’t be concerned, just go for it – starting your own business can be hugely rewarding. But there are things you can put in place from the start to really help retain control (and your sanity) as your new start-up starts to fly! Don’t be fooled into thinking you need to hire an office just to give your potential customers the right impression of your business – working from home can be a smart and cost effective way of running your business if you take advantage of a Virtual Telephone Number…

Here are just some of the obstacles you might face when starting your business using your home phone number or mobile phone:

  • What message do you put on your voicemail or answer machine message? If you use a message that introduces your business this is the message also reached by friends and family. If you use a more generic message, this wont sound professional to your clients and potential clients wont be sure they’ve reached the right number
  • You never know whether it’s a personal or business call so you’re unsure whether you need to answer the phone call with your business name.
  • You would like to maintain some separation between your business and personal life, but having the same number results in answering work calls late into the evening and at the weekends.
  • Getting another mobile phone specifically for work calls is expensive and a headache carrying around 2 phones.
  • If you use a mobile number instead of a land line number you worry that it makes potential clients lack confidence in your business, you appear to have no physical presence.

The CSnotepad Solution
A virtual receptionist service can offer you a virtual landline phone number. It’s a number that can have any geographical code, such as 01273 (Brighton). This becomes your number and what happens when someone calls it is entirely up to you! All calls to your virtual number can be directed straight to your mobile phone – this solves the issue of appearing not to have a landline and therefore a physical office base, eliminating any concerns that you may be transient and more difficult to contact if problems were to arise with the product or service that you’re selling. Or, you could get calls to your virtual telephone number diverted to your home landline – solving the problem of security and privacy by not having to give out your home phone number to customers and suppliers. Wherever you choose to divert your calls, the caller will never know the number they’ve been diverted to. However, this doesn’t solve the problem of not knowing when your ringing phone is a diverted call from your virtual number or a personal call, so you still don’t know whether to answer the call with your business greeting…

The CSnotepad Solution Extra:
Combine a virtual telephone number with one of our affordable call subscription services. We will answer the calls to your virtual number on your behalf, always with your chosen business greeting, and always by a professional and fully trained customer service advisor who knows your business. The caller will have no idea they haven’t reached your own in-house receptionist (making you look like you have a lovely team working for you)! We can either take a name and message so you can return calls at your convenience, or give you a call on your chosen number, notifying you of the caller and asking whether you’d like to take the call. Problem solved!

For more information on a Virtual Telephone Number or any of our call answering services, just give a member of our friendly team a call today on 01273 741400.

Give Your Business Start-Up the Best Start – A Virtual Office Address from CSnotepad

Tuesday, December 18th, 2018

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Are you looking to start a new business in 2019? Every business has to start small, but are you concerned that basing your business from your home will lose you credibility in the eyes of your potential customers, and also see you lose ground against more established competitors? It’s crucial that your business makes the best impression right from the very start. BUT, this doesn’t mean you need to take huge steps before your business or your finances are ready, instead consider a virtual address offered by a virtual receptionist like CSnotepad…

Here are just some of the concerns you might have when starting your business from your home address:

  • Clients may use google maps and see that it is a residential address and question your credibility.
  • You feel a lack of privacy by giving out your home address to clients and suppliers.
  • You’re embarrassed using a residential address on your professional business cards.
  • You’d rather business deliveries from suppliers weren’t delivered to your home.

Renting an office doesn’t have to be your answer! Opening and maintaining an office is one of the costliest moves a new business can make and for many it’s completely unnecessary, especially since most communication can now be done over the phone and internet. However, to add a layer of professionalism, to make your business appear reputable, and to offer confidence to your customers it is beneficial to have a physical location.

The CSnotepad Solution:
We can provide you with a virtual address – the address will become your own. The address will (on paper!) place your business within our office building, you are not renting an office, simply renting the right to use the address as your own. You can use this address for all your business correspondence and give it out to your suppliers and customers, add it to your business cards, add it to your website, it will literally appear that your business is located at the virtual address we’ve given you. All post that arrives can either be forwarded onto your home address, or alternatively you can collect it at your convenience. Letters can even be scanned and emailed over to you for speed and ease, so you don’t even need to be Brighton based to make the most of our Brighton virtual office address!

A virtual office address provides a simple, affordable and business changing solution. Visit our website here or call us on 01273 741400 for more information on a virtual office address with CSnotepad.

Let 2019 Take You in a New Direction : Business Start-Up Support from CSnotepad

Friday, December 14th, 2018

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Is 2019 the year you make the exciting leap and start your own business? Don’t be daunted, we’re here to tell you that..well…we’re here! It might be your own business, but it doesn’t mean you have to go it alone. When you’re ready there are so many ways that a virtual receptionist service like CSnotepad can help you juggle all the demands of a new start-up business.

Don’t believe that your business needs to be pulling in a huge profit before you can justify paying for a helping hand. We’re not suggesting you hire staff, that’s too costly and frankly unnecessary for most start-ups. Instead, we recommend you turn to the varied and professional services offered by a virtual receptionist company. A team of staff, trained on your business will be here when you need them, affordable and reliable. Use a virtual receptionist company like ours to take some of the load and provide you with the time to focus on the areas of your business that really need you.

Send the repetitive and time consuming tasks our way – that’s what we’re here for. Let us take your incoming calls as though we’re members of your own in-house team, your callers will have no idea that they haven’t reached you directly. We work with you to create a script that means we always answer your calls in just the way you want. We can handle your general enquiries, take on admin jobs like data entry, book in your appointments, we’ll even process your orders, take payments through your own online payment portal and liaise with your distributors if you choose.

But don’t be daunted, this is just a small leap into the options and services available to you, but we can do as much or as little as you need, as and when you need it. So for now, if you’re just looking for someone to take a name and message when you can’t answer your calls – that’s fine, we’re right here!

At CSnotepad we can even supply you with a virtual phone number and virtual address to help you appear more established to your potential clients. This is particularly helpful if you’re running your business from home, it can help you to manage the separation between your home and work life.

With CSnotepad we shape our services to fit your needs. We know that every business is different, so we aim to provide help where you need it most, when you need it most. Talk to one of our team on 01273 741400.

12 Months for the Price of 10 – That’s the CSnotepad Annual Offer!

Wednesday, December 5th, 2018

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Are you ready for a double win-win in 2019?! Reduce the invoice hassle for you and us, and get yourself a pretty tasty 17% discount on your CSnotepad subscription.

As 2018 draws to a close, we hope you’re thinking ahead to all the positive things 2019 will have in store for you and your business…a saving on your call answering subscription should be one of them!

In an aim to free up more time for your team and ours, we’re offering our customers an annual offer to reduce the hassle associated with a monthly invoice. One less payment to make each month, and you can enjoy using your CSnotepad service stress free for the entire year.

How it works:

Pay for a years subscription in advance with us, and we’ll only charge you for 10 months and give you the remaining 2 months for free! That’s 17% percent discount just for paying in advance.

You’ll only get an invoice from us if you go over your monthly call allowance, other than that you’ll have one less invoice in your inbox and one less payment to worry about each month. Time saver and money saver – what’s not to love!

If you’d like to take advantage of our annual offer, it takes no time at all to put in place, no lengthy conversations or endless paperwork,  just give a member of our friendly team a call today and they’ll be happy to help – 01273 741400.

Talk Your Way to a Low Cost Subscription with CSnotepad – Become a Referrer

Saturday, December 1st, 2018

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Forming a good network of contacts takes time, energy, and commitment, so make the most of this admirable skill set and start earning as a referrer for CSnotepad.

If you use our service, if you feel that our service really helps your business and you could confidently recommend us and the merits of our virtual receptionist services to others, we’d love for you to let other businesses know about us.

As we hope you already know as a user of our service, a virtual receptionist can support a huge variety of businesses, so it really doesn’t matter where your network of connections lie.

We’d love to hear from you if the networking events you attend build relationships between sole-traders or nationwide companies.

We’d love to hear from you if your business allows you to reach out to other businesses based all over the country, or all over the world.

We have a professional and skilled team of customer service advisors able to to support any business by tailoring our services to their individual needs – whatever their business, whatever their size and where ever they’re based.

What you need to do?
We don’t expect you to give our service the hard sell, or know the ins and outs of everything we do and everything we offer. We’d just love it if you’d talk positively about your experience using our service and promote the merits of using a virtual receptionist to other businesses within your network.

So what’s in it for you?
If you feel you could send a stream of new customers our way, we’d like to say thank you. You’ll receive 15% of the monthly spend of anyone you refer, this will come straight off your own monthly spend with us. This means that for each and every customer you refer that signs up with us, you’ll receive 15% of each and every spend they make with us, for each and every month that they’re with us! There’s no cap, no sneaky terms and conditions, once you’ve referred a few new customers, you could find that your referrals pay for your entire monthly subscription with us. More over, with enough referrals you could find we end up paying you to use us!

For more information, just drop us an email: info@csnotepad.co.uk, or give us a call: 01273 741400.

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Call 01273 741400 or email info@csnotepad.co.uk
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 3:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD