We Can Do More Than Just Take a Message – Order Taking With CSnotepad

Wednesday, October 3rd, 2018

phone ordering image

After our previous blog on our order taking service we were thrilled that so many of our existing customers got in touch and are now using the service. We were however surprised that so many of our customers weren’t aware just how many other services we were able to offer them, freeing up their time, improving their service, and acting as a reliable and professional support team – no matter the challenges.

So, we thought we’d shout out again about our fabulous order taking service!

Perhaps you’re already using us to handle some, or all of your incoming order enquiries, perhaps we patch them through to your relevant team members, or perhaps we take a message for you so you can return and sales related calls, but did you know we can do so much more?

Think you can’t outsource your order taking? Think again!

Adding CSnotepad into the mix of your current sales process doesn’t complicate things, it makes it all so much simpler, more efficient and more professional. You’ll have a small team of customer service advisors trained on your business, your products, your order taking process and your customer service model. They’ll deal with each and every order in just the way you’d like them to, following a process that you’re happy with, each and every time.

We’ll take payment through your own online payment portal such as Sage, PayPal or WorldPay, so we’re not a middle-man handling your money. You can set us up as a user on your payment portal with limited access, so you never need to worry. We’ll only ever be able to put money in, not take money out, and we wont be able to access any of your more sensitive or private information.

What happens after an order is taken is up to you! We really can tailor our order taking service to meet your needs. We can either inform you of the orders taken so that you can handle the pack and dispatch, or we can liaise directly with your staff or distribution centre, ensuring that your complete order taking process is dealt with seamlessly. We can even handle your customer order enquiries, chasing up delivery information, checking stock levels, posting out samples or dealing with customer complaints. It really is all up to you!

Use us for all of your order taking calls, or just during your busy periods, marketing campaigns or staff sickness and holiday – you can rest assured that our team are here when you need us.

Call us today to discuss your current order taking process, and we can work together to decide the best way to make things simpler for you with support from CSnotepad.


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Call 01273 741400 or email info@csnotepad.co.uk
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 3:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD