Over 10 Years Experience as a Virtual Receptionist For Charities – Here Are Just 3 Examples of How We Can Help

Thursday, October 25th, 2018

flowers reaching for the sky

It doesn’t matter if you’re a small local charity, or a large charity with branches all over the UK – we know we can help. We’re confident not only because we can pull on our 10 years of experience helping charities, but because we’ll shape our service to meet the individual needs of your charity. So, it really doesn’t matter how much or little you might need us, whether you’d like us to take a dominant role, or simply act as overflow support, it doesn’t matter how repetitive the tasks might be that you need us for- our professional and reliable team are ready to help.

Here are just 3 of the ways we can help your charity to better manage its time, boost its service reputation, and ensure that every opportunity is maximised…

Marketing Campaigns
We can support you during the periods that you’ll receive an increase in your regular call volume, such as during a marketing campaign. We can work with you to train our team on the goals of your campaign, producing a script that ensures we handle each and every call in a manner that compliments your customer service model, and extract the information you’ve requested to meet your goals. We can help ensure that the money you invest in new marketing initiatives isn’t lost by the inability to handle the increase in call volume that it aims to create.

General Enquiries
Charities often use us as the main contact for general enquiries from the public. We can answer your most commonly asked questions by following a script we’ve worked with you to create, equipping our customer service advisors with the information they need to deal with questions competently and always in a friendly and professional manner. We can also act much like a switchboard or central receptionist, answering and redirecting your incoming calls to the necessary department, member of your team or branch best to deal with it.

Donation Processing
We’re experienced in taking donations and don’t act as a middle-man, instead we process a donation via your own online payment portal directly, guaranteeing that each and every donation is taken securely and the call managed with the recognition and appreciation that you and your own team would show. We can guide you through how to set us up as a user with restricted access, so we’ll only be able to put money in, not take it out, and we wont be able to access any of your private details, or details of those that donate.

Our 10 years of working with UK charities has taught us that your needs differ greatly from those of our business clients, and not only that, your needs also differ greatly from those of other charities. Call our team today to discuss how our virtual receptionist services could help your charity on 01273 741400.

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