It’s Not All About Incoming Calls – We’ll Make Outbound Calls For Your Business Too!

Friday, October 12th, 2018

making outbound calls

Don’t go thinking that your monthly call plan with us is all just about incoming calls – we’re happy to make calls too! Our professional customer service team can make simple outbound calls on behalf of your business, further freeing up your time to focus on the areas of your business that really need you.

We’re always looking for new ways of helping our customers to free up more of their time and grow their business. Our decision to offer outbound calls in our service plans came from simply listening to the needs of our customers. Frequently we heard that routine outbound calls became a struggle to manage, ultimately seeing them slip further and further down the to-do list. We know the difficulties associated with making that ‘quick’ phone call that never seems to be as quick as you’d like, and why outbound calls can really impact heavily on an otherwise productive day. Turn to us for support when it comes to making those simple outbound calls – however repetitive!

We work with each and every one of our customers to ensure that the script that our customer service advisors use meets the needs of each business. Your incoming calls are dealt with in a way that matches your customer service model and extracts all the information you need to maximise every new enquiry, or resolve each and every issue competently. Our outbound service is no different!

The outbound tasks our customers currently use us for…

So many of our services really lend themselves to taking advantage of outbound calls. For example, making outbound calls alongside our diary management service means we can make appointment bookings on your behalf, make appointment reminder calls or courtesy follow up calls.

You can really take advantage of our outbound calls alongside our order taking service for checking stock levels with your distributors, chasing up on order dispatches, stock ordering, or product satisfaction calls.

- You can trust us to make the outbound calls you’d simply rather not make yourself, such as debt collecting or late invoices.

- We really are here when you need us, if you’re abroad and need calls making while you’re away that simply can’t wait until you’re back, send us an email!

- Perhaps you have building works taking place in or near your office and feel that the noise will be an unprofessional backdrop to the important calls you need to make.

Just let us know and we can make any of these calls and more on your behalf. It simply counts as one of your monthly call credits within your plan with us, no additional fees or charges.

To find out more about our professional customer service team making simple outbound calls on behalf of your business, call us today on 01273 741400.

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