Monthly Archives: October 2018


CSnotepad – Acting as Your Central Receptionist Wherever Your Team Members are Based

Tuesday, October 30th, 2018

headset icon

Does the success of your business depend on a team of people who are based or spend much of their time outside of the office? Never has home working been so common, but how do you go about ensuring that wherever your team members are, they’ll always receive the incoming calls they need to?

Let CSnotepad act as a a central receptionist for you, directing all of your incoming calls to the person best to deal with them.

A small team of customer service advisors will be trained and assigned to your business, answering each of your calls with your personalised business greeting and asking the questions agreed with you in your own tailor-made script. Once we have the information we need from the caller, we can put them on hold while we contact the best person to handle their enquiry. Perhaps you’d like product enquiries transferred to one member of your team, while bookings or purchases directed to another. Our central reception service acts just as your own in-house receptionist would, so there’s never any pressure to take the call if it’s not convenient, we can simply take a message and inform the caller that you’ll get back to them as soon as possible.

So why not hire your own receptionist?

Avoid the time and stresses of advertising, interviewing, hiring, training, finding office space, buying equipment, paying a salary, national insurance, pension contributions, finding alternative cover during spells of sickness or holiday…need we go on! With your team at CSnotepad you’ll know that your calls will always be answered – with multiple lines your important clients and potential customers wont get an engaged tone. Each call to your business will be handled professionally by a friendly customer service advisor who’s familiar with your business – your callers will have no idea they haven’t reached your business directly.

Our call agents can direct your calls to any number you choose, whether it’s to a mobile number, extension number, home landline, branch number or customer’s site. Changes to your script can quickly and easily be made as and when you need them, altering how and where your calls are directed. With CSnotepad you’re always in full control of how your calls are handled.

Call us today to discuss how we can act as a central reception for your business on 01273 741400.

Over 10 Years Experience as a Virtual Receptionist For Charities – Here Are Just 3 Examples of How We Can Help

Thursday, October 25th, 2018

flowers reaching for the sky

It doesn’t matter if you’re a small local charity, or a large charity with branches all over the UK – we know we can help. We’re confident not only because we can pull on our 10 years of experience helping charities, but because we’ll shape our service to meet the individual needs of your charity. So, it really doesn’t matter how much or little you might need us, whether you’d like us to take a dominant role, or simply act as overflow support, it doesn’t matter how repetitive the tasks might be that you need us for- our professional and reliable team are ready to help.

Here are just 3 of the ways we can help your charity to better manage its time, boost its service reputation, and ensure that every opportunity is maximised…

Marketing Campaigns
We can support you during the periods that you’ll receive an increase in your regular call volume, such as during a marketing campaign. We can work with you to train our team on the goals of your campaign, producing a script that ensures we handle each and every call in a manner that compliments your customer service model, and extract the information you’ve requested to meet your goals. We can help ensure that the money you invest in new marketing initiatives isn’t lost by the inability to handle the increase in call volume that it aims to create.

General Enquiries
Charities often use us as the main contact for general enquiries from the public. We can answer your most commonly asked questions by following a script we’ve worked with you to create, equipping our customer service advisors with the information they need to deal with questions competently and always in a friendly and professional manner. We can also act much like a switchboard or central receptionist, answering and redirecting your incoming calls to the necessary department, member of your team or branch best to deal with it.

Donation Processing
We’re experienced in taking donations and don’t act as a middle-man, instead we process a donation via your own online payment portal directly, guaranteeing that each and every donation is taken securely and the call managed with the recognition and appreciation that you and your own team would show. We can guide you through how to set us up as a user with restricted access, so we’ll only be able to put money in, not take it out, and we wont be able to access any of your private details, or details of those that donate.

Our 10 years of working with UK charities has taught us that your needs differ greatly from those of our business clients, and not only that, your needs also differ greatly from those of other charities. Call our team today to discuss how our virtual receptionist services could help your charity on 01273 741400.

You’re in Control of When You Divert Your Calls to Us & When You Don’t – Here’s How!

Monday, October 15th, 2018

call divert arrows

Choosing to use a telephone answering service like ours doesn’t necessarily mean you need to use us all of the time, or that we have to take all of your calls. You have more freedom and flexibility than perhaps you realise!

Many of the businesses that use us treat us much like a safety net during their busiest periods or when they’re simply not able to answer calls themselves – this can be for any number of reasons…

  • Staff sickness
  • Staff holiday
  • During a staff meeting
  • An expected peak in call volume
  • An unexpected peak in call volume
  • Extra support during a marketing campaign
  • During an office renovation

…to name just a few!

The reason really doesn’t matter, businesses that use our service know that when they need call support, we’re there for them to divert to. It doesn’t matter if they divert to us all day every day, or just sporadically, they know they have full control of when they do and don’t take incoming calls themselves.

The actual act of diverting your calls to us is easier than you might think. You don’t need to call us in advance, or wait for us to get back to you. You don’t have to fill out any complicated forms, or orientate an intimidating looking website to make the changes you need. We know that when you want us to take your calls, you want the change to be fast and easy, that’s why it’s fully in your control. To ensure that this is always the case, we encourage all of our customers to familiarise themselves with how to set up a divert on their phone line and how to ensure that it’s working correctly.

When you sign up for a call subscription with CSnotepad we’ll provide you with a divert number, here’s how to use it…

If your incoming calls reach you via a BT phone line here are our simple instructions on setting up a divert: BT Divert Set-Up

If your incoming calls reach you via a Sky phone line here are our simple instructions on setting up a divert: Sky Divert Set-Up

If your incoming calls reach you on an iPhone here are our simple instructions on setting up a divert: iPhone Divert Set-Up

If your incoming calls reach you via an Android phone line here are our simple instructions on setting up a divert: Android Divert Set-Up

Switching your divert on, switching your divert off, diverting your calls to us, or answering them yourself…it’s all up to you, you’re in full control, we’re here when you need us.

For any further help or information setting up a divert just ask a member of our team on 01273 741400.

It’s Not All About Incoming Calls – We’ll Make Outbound Calls For Your Business Too!

Friday, October 12th, 2018

making outbound calls

Don’t go thinking that your monthly call plan with us is all just about incoming calls – we’re happy to make calls too! Our professional customer service team can make simple outbound calls on behalf of your business, further freeing up your time to focus on the areas of your business that really need you.

We’re always looking for new ways of helping our customers to free up more of their time and grow their business. Our decision to offer outbound calls in our service plans came from simply listening to the needs of our customers. Frequently we heard that routine outbound calls became a struggle to manage, ultimately seeing them slip further and further down the to-do list. We know the difficulties associated with making that ‘quick’ phone call that never seems to be as quick as you’d like, and why outbound calls can really impact heavily on an otherwise productive day. Turn to us for support when it comes to making those simple outbound calls – however repetitive!

We work with each and every one of our customers to ensure that the script that our customer service advisors use meets the needs of each business. Your incoming calls are dealt with in a way that matches your customer service model and extracts all the information you need to maximise every new enquiry, or resolve each and every issue competently. Our outbound service is no different!

The outbound tasks our customers currently use us for…

So many of our services really lend themselves to taking advantage of outbound calls. For example, making outbound calls alongside our diary management service means we can make appointment bookings on your behalf, make appointment reminder calls or courtesy follow up calls.

You can really take advantage of our outbound calls alongside our order taking service for checking stock levels with your distributors, chasing up on order dispatches, stock ordering, or product satisfaction calls.

- You can trust us to make the outbound calls you’d simply rather not make yourself, such as debt collecting or late invoices.

- We really are here when you need us, if you’re abroad and need calls making while you’re away that simply can’t wait until you’re back, send us an email!

- Perhaps you have building works taking place in or near your office and feel that the noise will be an unprofessional backdrop to the important calls you need to make.

Just let us know and we can make any of these calls and more on your behalf. It simply counts as one of your monthly call credits within your plan with us, no additional fees or charges.

To find out more about our professional customer service team making simple outbound calls on behalf of your business, call us today on 01273 741400.

We Can Do More Than Just Take a Message – Order Taking With CSnotepad

Wednesday, October 3rd, 2018

phone ordering image

After our previous blog on our order taking service we were thrilled that so many of our existing customers got in touch and are now using the service. We were however surprised that so many of our customers weren’t aware just how many other services we were able to offer them, freeing up their time, improving their service, and acting as a reliable and professional support team – no matter the challenges.

So, we thought we’d shout out again about our fabulous order taking service!

Perhaps you’re already using us to handle some, or all of your incoming order enquiries, perhaps we patch them through to your relevant team members, or perhaps we take a message for you so you can return and sales related calls, but did you know we can do so much more?

Think you can’t outsource your order taking? Think again!

Adding CSnotepad into the mix of your current sales process doesn’t complicate things, it makes it all so much simpler, more efficient and more professional. You’ll have a small team of customer service advisors trained on your business, your products, your order taking process and your customer service model. They’ll deal with each and every order in just the way you’d like them to, following a process that you’re happy with, each and every time.

We’ll take payment through your own online payment portal such as Sage, PayPal or WorldPay, so we’re not a middle-man handling your money. You can set us up as a user on your payment portal with limited access, so you never need to worry. We’ll only ever be able to put money in, not take money out, and we wont be able to access any of your more sensitive or private information.

What happens after an order is taken is up to you! We really can tailor our order taking service to meet your needs. We can either inform you of the orders taken so that you can handle the pack and dispatch, or we can liaise directly with your staff or distribution centre, ensuring that your complete order taking process is dealt with seamlessly. We can even handle your customer order enquiries, chasing up delivery information, checking stock levels, posting out samples or dealing with customer complaints. It really is all up to you!

Use us for all of your order taking calls, or just during your busy periods, marketing campaigns or staff sickness and holiday – you can rest assured that our team are here when you need us.

Call us today to discuss your current order taking process, and we can work together to decide the best way to make things simpler for you with support from CSnotepad.

Recent Posts

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Free Up More of Your Time – We Can Make Outbound Calls for Your Business at NO EXTRA CHARGE!

We’ll Never Sound Like a Call Centre – Here’s How!

We Can Offer More Than A Message Taking Service

You Can Use Us Like a Part-Time Member of Staff

Phone Related Downtime Doesn’t Have to Harm Your Business – Be Prepared with CSnotepad

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Call 01273 741400 or email info@csnotepad.co.uk
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 3:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD