E-Commerce Businesses – Offer Telephone Ordering, Get the Benefits Without Any of the Hassle

Thursday, September 20th, 2018

ecommerce shopping

Improve customer satisfaction, reduce abandoned shopping carts and stand out from your competitors – all without any stress or work! Use a virtual receptionist like CSnotepad to handle telephone orders on your e-commerce website.

If you think you don’t need to offer telephone ordering on your website…think again!

As much as you may try to encourage customers to order directly through your secure online shop, many still prefer to talk to someone directly when spending their hard earned money. Online security issues and scam businesses have done little to reassure customers that the internet is a safe and reliable shopping ground. Along with the anonymity of internet based businesses, customers rightly question the legitimacy of an e-commerce business that doesn’t even have a contact telephone number!

But we know what you’re thinking…as a business owner you know that taking orders is the very lifeblood of your business, but that ringing phone can be a hindrance that stops you and your staff from growing your business. A hindrance that keeps you chained to your desk and without the flexibility to manage your day.

Use a virtual receptionist like CSnotepad to take care of your telephone orders and you’ll see the benefits…

Decrease abandoned shopping carts
Reassure your customers by allowing them to call your business and talk to you about your products, helping them to feel confident about making a purchase with you. Customers that otherwise would have abandoned their online shopping cart may now complete their order because they’re able to call and get instant answers to the questions that may be stopping them from completing that purchase. A telephone contact number gives customers confidence that they can talk to you to deal with any potential issues that might arise with their order. You’ll instantly stand out from many of your online competitors that don’t offer such an open, instantaneous and reliable channel for their customer service.

Free yourself and your team from the order taking process
A virtual receptionist service like CSnotepad can handle your incoming calls, taking orders, and if you choose they can even work directly with your suppliers on your behalf to dispatch orders, chase delayed items and deal with problem orders. They can deal with your customer queries relating to processed orders or product information, leaving you and your team completely free to focus on other areas of your business. A virtual receptionist can use your own online order taking platform to make things as simple for you as possible. Payments are taken securely and you are always provided with a daily update tailored to your preferences.

Boost customer satisfaction
A virtual receptionist can provide you with a dedicated order line so that your customers are never left queuing while general enquiries busy your line. Your dedicated call staff will be trained on your account and knowledgeable about your products, with more call agents available to react to your changing call volume so that an order is never missed and customers never left waiting – even during busy periods. Your team of customer service advisors will be professional and polite – just the type of people you’d employ yourself. Your customers will never know they haven’t reached you directly!

To find out more about our telephone answering service and how it could help the success of your business, contact us today on 01273 741400 or email info@csnotepad.co.uk.

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Call 01273 741400 or email info@csnotepad.co.uk
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 5:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD