Monthly Archives: September 2018


£50 Amazon Voucher for Referring a Friend

Sunday, September 30th, 2018

We always aim to keep things simple and honest, and our refer-a-friend is no different! There’s no hurdles to jump, no form to fill in, no chasing, debating or waiting. If someone you’ve referred signs up for a subscription with us, we’ll give you a £50 Amazon voucher as a thank you. It’ll be emailed over to you as soon as the person you referred starts using any of our services.

As a user of our service, we know that there’s no one better to tell other people about the benefits of using a virtual receptionist. We’d love it if you’d shout about your positive experience using us…

If you direct all your incoming calls to our team, you’re the perfect person to let others know just how much time you’ve gained by no longer being chained to your desk, and distracted by the ringing phone.

If you use us as an overflow for your incoming calls during your busy spells, you’re the perfect person to tell someone just how much your customer service has improved by callers no longer waiting in a long queue to have their call answered.

If you use our virtual address and/or telephone number, you’re just the right person to make others realise that they don’t have to rent an office to appear more professional, a virtual office provides so many benefits without the high costs.

If you use our admin support, you’re just the right person to tell others how you and your skilled team no longer lose valuable time in your day to mundane tasks such as data input, marketing emails or social media management.

…in fact it doesn’t matter which of our services you use, we’d love you to spread the word. Even if you don’t use the particular service yourself, but think it would really help someone you know to grow their business, just point them in our direction! We never expect you to give the hard sell, we tailor our services to meet the unique needs of each and every one of our customers, so we’re never in any doubt that we can help.

How you’ll get your £50 voucher
We always ask our new customers how they found us, so we’ll know that they were referred by you, or feel free to tell them to mention your name. You wont need to get in contact with us, apply for your voucher, or jump through any hoops to get it, we’ll email it straight over to you once the person you referred takes out a subscription with us.

E-Commerce Businesses – Offer Telephone Ordering, Get the Benefits Without Any of the Hassle

Thursday, September 20th, 2018

ecommerce shopping

Improve customer satisfaction, reduce abandoned shopping carts and stand out from your competitors – all without any stress or work! Use a virtual receptionist like CSnotepad to handle telephone orders on your e-commerce website.

If you think you don’t need to offer telephone ordering on your website…think again!

As much as you may try to encourage customers to order directly through your secure online shop, many still prefer to talk to someone directly when spending their hard earned money. Online security issues and scam businesses have done little to reassure customers that the internet is a safe and reliable shopping ground. Along with the anonymity of internet based businesses, customers rightly question the legitimacy of an e-commerce business that doesn’t even have a contact telephone number!

But we know what you’re thinking…as a business owner you know that taking orders is the very lifeblood of your business, but that ringing phone can be a hindrance that stops you and your staff from growing your business. A hindrance that keeps you chained to your desk and without the flexibility to manage your day.

Use a virtual receptionist like CSnotepad to take care of your telephone orders and you’ll see the benefits…

Decrease abandoned shopping carts
Reassure your customers by allowing them to call your business and talk to you about your products, helping them to feel confident about making a purchase with you. Customers that otherwise would have abandoned their online shopping cart may now complete their order because they’re able to call and get instant answers to the questions that may be stopping them from completing that purchase. A telephone contact number gives customers confidence that they can talk to you to deal with any potential issues that might arise with their order. You’ll instantly stand out from many of your online competitors that don’t offer such an open, instantaneous and reliable channel for their customer service.

Free yourself and your team from the order taking process
A virtual receptionist service like CSnotepad can handle your incoming calls, taking orders, and if you choose they can even work directly with your suppliers on your behalf to dispatch orders, chase delayed items and deal with problem orders. They can deal with your customer queries relating to processed orders or product information, leaving you and your team completely free to focus on other areas of your business. A virtual receptionist can use your own online order taking platform to make things as simple for you as possible. Payments are taken securely and you are always provided with a daily update tailored to your preferences.

Boost customer satisfaction
A virtual receptionist can provide you with a dedicated order line so that your customers are never left queuing while general enquiries busy your line. Your dedicated call staff will be trained on your account and knowledgeable about your products, with more call agents available to react to your changing call volume so that an order is never missed and customers never left waiting – even during busy periods. Your team of customer service advisors will be professional and polite – just the type of people you’d employ yourself. Your customers will never know they haven’t reached you directly!

To find out more about our telephone answering service and how it could help the success of your business, contact us today on 01273 741400 or email info@csnotepad.co.uk.

A Call Plan That’s as Flexible as Your Business Needs

Monday, September 10th, 2018

flexible image

Is our flexi-plan right for you? Answer YES to any of the following?…

Is your business seasonal?
Do you close your business for periods of time each year?
Does the number of calls you receive vary greatly from month to month?
Do you run large marketing campaigns?
Do you only need call support when you’re away on holiday?
Do you want a call support team ready only when your own team is stretched?

Just like a mobile phone contract, a standard subscription with us gives you a call quota each month, you choose the subscription that best meets the number of calls you usually receive. However, if the number of incoming calls you receive changes greatly from month to month, or you simply only need call support during certain periods, you soon find that your monthly subscription goes unused and your call credits go to waste. Don’t be disheartened…

With our continued aim to shape our service around the changing needs of our customers, we now offer an Annual Flexi-Plan that gives you your entire years call quota at the start of your 12 month period. They’re yours to use as you choose, use them all in the first month, or all in the least week if you choose. Keep them on hand for your summer holiday, or to cover unexpected staff sickness when your team is stretched. It’s up to you how and when you use them – you have a full 12 months.

Here’s a quick example of how it works:
With our usual Advanced Plan subscription a business would pay £270 and receive 200 call credits a month. If they don’t use all of their credits, they are lost each month. On our Advanced Annual Flexi-Plan you would pay £3240 (12 x £270) in advance for 12 months, and you then have the full years call credits (12 x 200 credits) added to your account to use whenever you need them throughout the 12 month period.

Annual Flex-Plans suit a huge range of businesses, for a huge range of reasons, it doesn’t matter why you think it might work for you, if it’s the solution you’ve been looking for just give us a call and chat to a member of our team.

01273 741400 to find out more about our Annual Flexi-Plans.

Our 3 Focus Areas For A Great Telephone Answering Service

Tuesday, September 4th, 2018

customer service advisor

…and the guarantee we offer when on the (very) rare occasion we’re not quite up to scratch!

We’re proud of the service we offer having spent over 10 years shaping and improving to meet the changing needs of our varied customer base. Our great reviews on platforms such as Google and Yell reflect how focused we are on customer service and delivering the very best service we can.

What makes our service stand out against the rest is our attention to the areas that we feel matter…

Here are our top 3:

We shape our service around the needs of our customers -
We’re not too set in our ways, we’re always actively looking for new ways to make your service better. No matter the challenges our customers face, we’re always looking to further save them time, increase their level of support and improve the service they receive. We’re always trialing new initiatives and adapting our service plans to better cater for the changes that have occurred since we started over 10 years ago. We work closely with each and every customer to shape a service that truly meets their needs. We never expect a customer to fit into a pre-defined plan or service model, we always start by listening to your needs first. We assign each of our customers an account manager so that they have a point of contact, whenever they need to discuss their service, make changes, or alter scripts to better meet the needs of their business.

We invest in the best people
We interview for new customer service advisors carefully, always ensuring that they compliment the team and have the right attributes to offer superior service to your customers. Each one of our advisors is polite, professional and approachable. We have no doubt that if you met any member of our team in person, they’d be just the type of person you’d hire to join your own team. We know that some things can’t be trained; a positive attitude and willingness to offer the best service are natural traits that we seek in every one of our advisors. For everything else that can be trained we have an experienced training manager who is solely responsible for ensuring that all members of our team are trained to the standard we expect. Not only will our trainer guide our newest recruits, but they also closely monitor our existing team to make sure they continue to provide the level of service you’ve come to expect.

We invest in the best technology
We never shy away from spending money if it will improve the service we offer, whether that’s putting in place multiple contingencies to ensure your service goes undisturbed when outside issues would otherwise affect the service, or the newest in telephone support hardware and software. Most recently we’ve added our new caller recognition software to every customer account as standard. This allows us to identify your frequent callers, top clients and important suppliers, and offer them the same warmth of service that you would. Using our caller recognition software eliminates the need for our advisors to ask repeat callers all of your scripted questions, each and every time they call, improving your customer service.

BUT…

However hard we may try, we know on rare occasions we may not quite meet the high standards they’ve come to expect from us. With this in mind we offer a ‘message guarantee’ to each and every one of our customers. This means that should you spot a mistake in the messages you receive from us regarding your calls, we’ll re-credit you for the call.

Perhaps one of our call agents hasn’t given you the correct name, or hasn’t got a digit right on a contact number, we understand that errors however small can have a big impact on your ability to make sales, grow your business and build your customer service model. By notifying us of any mistakes, not only can we do our best to put the mistake right, we can make sure that you’re re-credited with the call and then look further at how we improve our service – you’ll be doing us a favour!

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We Can Do More Than Just Take a Message – Order Taking With CSnotepad

£50 Amazon Voucher for Referring a Friend

E-Commerce Businesses – Offer Telephone Ordering, Get the Benefits Without Any of the Hassle

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Call 01273 741400 or email info@csnotepad.co.uk
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 3:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD