Monthly Archives: July 2018


Admin Support – Let Us Tackle The Jobs You Don’t Have Time For

Tuesday, July 31st, 2018

office supplies

Make us your Virtual Admin Assistant!

There’s no hiding that admin tasks can be time consuming, repetitive and gruelling, but there’s also no hiding the importance of keeping everything in order, up-to-date and making the effort to promote your business.

Rather than hiring another member of staff to deal with your admin tasks, or pushing aside more important jobs to tackle the admin yourself – let us lend a helping hand.

Avoid the costs of hiring, training, paying and managing additional staff.

Our polite and professional team of customer service agents are on hand to support your business with a range of services, not just telephone answering. They can take on a multitude of administration tasks including:

Tasks that promote your business -
Email marketing
Postal mail outs
Social Media Management
Newsletters

Tasks that improve your customer service -
Customer care calls
Debt chasing
Handling incoming customer emails
Responding to suppliers
Appointment reminder calls
Diary management

Tasks that keep your data up-to-date -
CRM management
Product inventories
Data cleansing
Document scanning to e-files
CV reviewing when hiring

No job is too large or too small, too repetitive or too peculiar! We pride ourselves on a personal service, and we will take the time to discuss and fully understand the challenges you’re facing, and shape a service that really meets your admin needs.

Don’t drown in paperwork or continue to add to an admin filled to-do list. Make us your virtual secretary – a small team of customer service agents will be assigned to your account, dealing with each task in a manner that you choose. Our team will appear as though members of your own in-house team when calling or emailing your customers and suppliers, improving your customer service reputation and making your business appear larger and more established.

For more information on our Admin Support Service talk to a member of our team today on 01273 741400.

Wherever Your Business is Based, You’ll Always Receive a Personal ‘Local’ Service from CSnotepad

Monday, July 30th, 2018

map of the world with pointers

With telephone answering there really is no geographical limits, and the quality of the service you receive from us will never vary based on your location. We have customers all over the UK, and all over the world!

If you run a business that prides itself on a very personal service and the recognition of your loyal customer base, don’t limit your search for a call handling service to just your local providers. Don’t assume that just because they’re local your priority for a personal service will be their priority. Your customers deserve more than just a local accent,

At CSnotepad each and every one of our customers benefits from our advanced caller recognition software which allows us to build up a database of your frequent callers. We know when your loyal customers are calling, we can greet them with the same recognition and warmth of service you would. You’ll have a small team of customer service advisors assigned to your account, and they’ll  become familiar with your business and your callers, your frequent callers will even get to know them too!

We understand that some businesses choose to use a local business because they feel reassured that should there ever be a problem with a product or service, the business is close by to deal with the issue face-to-face. However, our more distant customers know that if they need us, we’re always available to answer any queries or deal with any concerns – however small. Whether it’s easier for you to communicate by phone or email, we’re always on hand to help.

If you’re based in another country and another time zone, take advantage of the time difference and use our service to take calls outside of the working hours of your in-house team. What a way to boost your customer service and stand out from your competitors!

All of our customers know that their calls will be answered by an English speaking customer service advisor based in our sunny office in Brighton & Hove. Every one of our advisors speaks clearly and is friendly, polite and professional. We never send your calls abroad and we’re confident that your extended team at CSnotepad will appear as though part of your own in-house workforce – wherever you’re based!

For more information, or to simply have a chat about our services, call a member of our team today on 01273 741400.

Grow Your Business Without the Stresses of Growing Your Workforce

Thursday, July 26th, 2018

workforce heart of people

Grow your business without growing your workforce, sound too good to be true?! Well we’re helping hundreds of businesses do just that!

Having staff is part and parcel of growing a successful business, but it can put a huge strain on your time and finances. There’s advertising for staff, interviewing, training, providing an office space, a computer, chair, desk. Then there’s the salary, holiday pay, sickness cover, national insurance and pension contributions. All of this, each and every time you take on a new member of staff…stressful isn’t it?!

Use the services of CSnotepad, let our staff become your staff, let us do the hiring and training, let us house your new workforce in a comfortable office with state-of-the-art hardware and software, and let us pay their wages and ensure that they’re always there to support you and your business when you need them. Let our workforce pose as your workforce, seamlessly acting as members of your own in-house team helping you to appear well established within your industry.

Your team at CSnotepad can act as your team of receptionists, taking your incoming calls, dealing with general enquiries, taking messages, and forwarding calls to relevant team members. They can book appointments, schedule meetings, make simple outbound calls, and liaise with customers and suppliers. We can even process orders and take payments via your own online system.

The range of services we can offer is wide, and we’re always willing to tailor any service to meet the individual needs of each and every business we work with. As your business grows we’re here to do as much or as little as you need – use us as an overflow safety net during your busiest times, during staff sickness or marketing campaigns. Alternatively use us as your permanent team, diverting all calls to us, freeing you to focus on the areas of your business that really warrant your time.

We work hard to select the right team so you don’t have to. We only ever select people that have the right mindset, a positive ‘can-do’ attitude, friendly with a willingness to offer great service, and appreciation for the important role they play in building the reputation of the businesses we support. You can rest assured that your calls are in safe hands!

Could You Benefit from a Virtual Office Address?

Thursday, July 26th, 2018

virtual address enevelope

Are you starting a business?

Do you have an internet-based business?

Are looking to reduce your business costs?

…a virtual address could be perfect for you.

What is a virtual office address?
Your virtual address offers you the use of our professional office address. You’re not renting a space in our office, simply renting the right to use the address as your own. You can use this address on your business cards, add it to your website, put it on your invoices and even register it with Companies House if you choose. You can use it for all your business correspondence, giving it freely to all your suppliers and customers – it will literally appear to your customers that your business is located at your virtual address.

So what happens when you’re sent post?
Don’t feel that you need to restrict who you give your virtual address to, getting post is all part and parcel of the virtual address service. Any post that arrives for you can either be:

Forwarded to an alternative address (such as your home address) for you to receive
Opened, scanned and emailed over to you
Kept safely for you to collect at any time during our office opening hours
Taking advantage of post emailing or post forwarding means that you can use our virtual address no matter where you’re based in the country…or even abroad!

Benefits of a virtual address?
You can work from your home but appear to have an office – improving your credibility and professional image to potential customers.
Cost effective alternative to renting an office
Keep your home address private to customers and suppliers
Increase the geographical reach of your business without needing a new branch office
Cheaper than a PO BOX address

Why choose CSnotepad?
We’re a small, professional, friendly and dedicated team that are here to support you and your business. We can offer virtual telephone numbers, telephone answering, diary management, and payment processing to further support you as your business grows.

A virtual office address provides a simple, affordable and business changing solution. Visit our website here or call us on 01273 741400 for more information on a virtual office address with CSnotepad.

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Admin Support – Let Us Tackle The Jobs You Don’t Have Time For

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Call 01273 741400 or email info@csnotepad.co.uk
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 3:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD