We’ll Make Your Customers Feel All Warm & Fuzzy!

Thursday, May 24th, 2018

person feeling warm and fuzzy

We’re not a call centre, and we’re proud we’re not a call centre. Our focus is on a tailored service for you, and a personal and friendly service for both you and your customers.

We know how nice it is to be recognised when you’re a frequent customer to a business. We appreciate that loyalty really does matter and it should always be acknowledged. Just because you outsource your calls, it doesn’t mean that your customers should lose that warm fuzzy feeling they get when they’re recognised on the phone by you or a member of your team.

Outsourcing your calls doesn’t have to mean a call centre, you don’t have to lose that familiarity that your customers have come to associate with calling your business. CSnotepad can maintain the personal customer service model you’ve worked so hard to build and here’s how…

There are 3 main strings to our bow when it comes to sounding like long standing and experienced members of your own in-house team.

Firstly we have invested in caller recognition software which allows us to identify your frequent callers, top clients and important suppliers, and offer them the same warmth of service that you would. Using our caller recognition software eliminates the need for our advisors to ask repeat callers all of your scripted questions, each and every time they call. When you start using our service you can fill us in on all the important people that might call, all those you’d like to be receive that extra bit of care and attention, those that have really helped and supported your business. But it wont end there, with each call we answer for you, we’ll continue to build up a database of your caller information, improving the customer service and phone experience for every one of your repeat callers.

But hey, it’s not all about software, it’s about people too…

We’ll assign a small team of customer service advisors to your account ensuring that they become familiar with not only your products and services, but also your frequent callers. Likewise, your frequent callers will get to know our advisors too, assuming them to be members of your own in-house team.

Lastly, we don’t hire just any one, we put a great focus on recruiting the right team to handle calls for your customers, from our experience we know that some things we just can’t train. We will only ever select people that have a positive ‘can-do’ attitude, friendly with a willingness to offer great service and appreciation for the important role they play in building the reputation of your business.

Talk to one of our team today about outsourcing your calls, we’ll ensure your customers continue to receive a friendly personal service – 01273 741400.

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Call 01273 741400 or email info@csnotepad.co.uk
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 5:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD