Nervous About Outsourcing Your Calls? Don’t Be – Choose CSnotepad Virtual Receptionists

Wednesday, April 25th, 2018

relax with a cup of coffee

We understand that handing your calls over to someone else can be daunting, suddenly another company represents your business, deals with your valuable customers and could make-or-break your service reputation.

Don’t let your hesitations stop you from making the best move for your business. Don’t fool yourself into thinking that customers reaching your voicemail is ok, that callers that can’t reach you will simply call back. Your potential customers have so many ways to find your competitors if they can’t reach you, it’s important that you don’t give them a reason to reach out to them!

In this blog we look at the 4 most common concerns our customers have when they first contact us, and how we’ve built our service to offer peace of mind.

“I’m worried you’ll sound like a call centre”
Unlike a call centre we work with you to build and tailor the script your advisors use, ensuring that they get the information you need from each and every call. Our call software allows us to know that the incoming call is for your business so we can answer with your personalised business greeting. We’ll assign you an account manager who will work through the set-up and script with you – no generic forms! Having someone that understands the needs of your business is crucial if we’re going to offer you a telephone answering service that functions as though part of your own in-house team. An account manager can work with you to create the right first impression for your callers, with a tailored script that represents your business and your customer service model. Our call agents will be equipped with a solid knowledge of your products and services so that they can sound just like a member of your team.

“I’m concerned that I’ll lose the personal service that my customers have come to expect”
You’ll have a small number of advisors assigned to your calls so that their knowledge of your business continues to grow. They even get to know your repeat customers and frequent callers, and your callers will get to know them too! Our caller recognition software allows us to identify your frequent callers, top clients and important suppliers, and offer them the same warmth of service that you would. We’re very selective when it comes to recruiting; we only select people that have the right mindset, who are friendly with a willingness to offer great service, and appreciation for the important role they play in building the reputation of your business – they’re the kind of people we have no doubt you’d choose to hire yourself!

“I’m worried I might lose touch with what’s happening in my business if I’m not taking the calls myself”
We really do shape the service we offer you around your needs and preferences. We can email you each time we take a call, including all the customer information you’ve requested and any messages we’ve taken. We’ll send you a daily summary report by email each day too, so you can see how many of your telephone calls we’ve handled and whether they need any further action from you or your team.

“I’m concerned that the cost might escalate”
You’re welcome to adjust your script length or call subscription as your needs change, ensuring that we’re here when you need us most, whether that’s as a backup during your busiest times, or handling every call every day. We’ll also keep an eye on your usage and let you know if it would be more cost effective for you to upgrade or downgrade your plan with us.

These may be the 4 most common concerns we hear from our customers before they use us, but should you have any other concerns or just need a little reassurance, call a member of our team today who will be happy to answer any questions you might have – 01273 741400.

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Call 01273 741400 or email
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 5:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD