Does your business depend on a team of remote or home based workers, perhaps key members of your team spend large amounts of time outside of the office travelling between appointments or different branches? Let us help you to manage and route your incoming calls to the relevant team member without incurring all the costs associated with hiring your own full time receptionist.

At CSnotepad we can shape our telephone answering service to act as a centralised reception for your network of workers.

How it works:

Our trained customer service agents will answer each call with your business greeting, and then patch the call through to the relevant member of your team, your caller will never realise they haven’t reached your business directly. Calls can be patched through to a mobile number, extension number, home landline, branch number or customer’s site. Our service will give you the confidence that each and every call is answered politely and professionally, and forwarded to the correct person to deal with it, no matter where they’re based. If the person can’t be reached we can take a message, emailing this message along with contact details so the call can be returned. Alternatively you can provide a hierachy of contact numbers to call should we not reach the required individual.

We work closely with you to put in place the right script for your customer service agents to work from, matched to your needs and your customer service model. Changes to your script can quickly and easily be made when you need to make alterations to how or where your calls are directed.

Benefits of CSnotepad over hiring your own receptionist:

No advertising, interviewing & training

No fulltime salary & costs associated with employing staff

No hiring additional reception staff as your business grows

No purchase of an advanced call system required

No holiday/sick/lunch cover needed

Multiple incoming calls can be taken at the same time

Extended hours of service

Protection against telephone downtime

If you’d like to talk more about our call patching service then do give a member of our team a call on 01273 741400.