Monthly Archives: March 2018

4 Signs We Really Care About Our Customers

Saturday, March 31st, 2018

flower in hands

We hope that our customers spot that unlike many other businesses in our industry, we truly care about the quality of the receptionist services we provide and the customer service our customers receive. We try to make as many channels as possible open so that our customers can review, comment, challenge and enquire – always in the knowledge that they’ll be responded to, no hiding behind the anonymity of a website.

Our commitment to offering a personal service goes beyond an idea. Here are 4 steps we’re proud to have taken at CSnotepad…

We Don’t Offer Online Set-Up
Understanding the needs of your business is crucial if we’re going to offer you a telephone answering service that functions as though part of your own in-house team, so we’ve chosen not to offer online set-up. We never expect the needs of your business to fit into a predefined template. By working with you, one-to-one, we can tailor the service we offer you, and in the process we’ll get to know you and your business. Our call agents will be equipped with a solid knowledge of your products and services, far superior to the sparse and basic details that will be available to agents based on just an online set-up.

Every Customer is Assigned an Account Manager
When you choose to use our service you’ll be assigned an account manager – this person works with you to tailor your service and work on your perfect script. This is someone you’ll know by name and be able to talk to whenever you have an enquiry or issue regarding your service. There’s no online forms you need to submit, no queues you need to join, no passing from person to person – just give us a call and ask for your account manager who will be happy to help.

We Work Hard to Select the Right Team
We put a great focus on recruiting the right team to handle calls for our customers, we offer full training for any position within our company, but from our experience we know that some things we just can’t train. We will only ever select people that have the right mindset to be a real attribute to our team. A positive ‘can-do’ attitude, friendly with a willingness to offer great service, a dedication to the role and appreciation for the important role they play in building the reputation of the businesses we support.

We Don’t Take Our Customers For Granted
We never take it for granted when our customers tell others about their positive experience using us. We recognise how valuable good comments and recommendations are when it comes to standing out from our competitors and growing our client base. As a thank you we’ll email you a £50 Amazon voucher as soon as the person you’ve referred signs up with us. There’s no limit to the number of people you can refer, so no cap to the number of vouchers we’ll send you. We really hope that users of our service feel that we’re helping them to achieve their business goals, so we love it when our customers spread the word!

Make CSnotepad the provider you trust to handle your calls, for more information call and talk to a member of our team on 01273 741400

A Personal Telephone Answering Service: Why We’re Proud Not to Offer Online Set-Up

Monday, March 26th, 2018

people chatting

The technological era has made it easy to buy items, buy services, book appointments and make applications whenever and from wherever – quick, easy and straightforward. But is it really the best way to handle important matters concerning the service and reputation of your business? Many things, including your business, deserve the time and consideration that comes with a more personal approach.

When choosing your telephone answering provider, consider how your account will be set up. A fast and easy online set-up may seem like the perfect stress-free way to get things in place, but is it right for your business?

Unlike a telephone answering service that offers an online setup, we never expect the needs of your business to fit into a predefined template, we recognise that your needs are specific to you and your industry. We assign each of our clients an account manager who will work through the set-up and script with you – no generic forms!
Having someone that understands the needs of your business is crucial if we’re going to offer you a telephone answering service that functions as though part of your own in-house team. An account manager can work with you to create the right first impression for your callers, with a tailored script that represents your business and your customer service model. Our call agents will be equipped with a solid knowledge of your products and services, unlike the sparse and basic details that will be available to agents based on just an online set-up.

Having an account manager that you know by name offers you reassurance and confidence that someone is on hand should you have any problems with the service you receive. We never expect you to fill out a online form or send an email when you have concerns or problems, just give us a call and talk to us directly so that we can resolve and address anything quickly – however small.

A tailored a personal service makes us proud of the way we do things – we hope you’ll think so too!

Full Time Positions Available in Our Brighton & Hove Office

Monday, March 19th, 2018

employment sign

We’re always on the lookout for people that have the right mindset to be a real credit to our team. A positive ‘can-do’ attitude, a willingness to offer great service as standard, a dedication to the role and appreciation for the important part you play within the bigger team are key traits we look for.

Your role will involve handling customer service calls on behalf of our varied and growing client base. You’ll be taking messages, connecting calls through to customers and sometimes processing orders. You’ll never have to make sales calls and we’re never involved in cold calling.

It may sound simple, but we’re looking for a smiling and optimistic team member who has a positive affect on the team. We need you to be polite and friendly, speak and spell to an acceptable level and have basic computer skills. We run a very straightforward and honest business, we expect our call team to work hard when we’re busy, but when we’re not, we like to give you the freedom to relax, use the internet, read a book or study.

If you’re keen to progress, we’re always keen to promote from within, and we’re quick to acknowledge and reward a pro-active approach. We’ll involve you in staff training, team leading and support roles if you show yourself to be a hard worker. Giving you additional responsibilities and ownership within the team will quickly be reflected in your pay.

We’re proud to say that we’re expanding fast so more diverse roles are already being created – starting as a receptionist could be just your first step with us.

If you feel that CSnotepad could be the team for you, even if you have a strong skill-set that slightly differs from the role we’re advertising, get in touch, we’d love to hear from you:

We Can Be Your Central Reception: Call Support for Businesses with Workers outside of the Office

Wednesday, March 14th, 2018

collection of coloured pins

Does your business depend on a team of remote or home based workers, perhaps key members of your team spend large amounts of time outside of the office travelling between appointments or different branches? Let us help you to manage and route your incoming calls to the relevant team member without incurring all the costs associated with hiring your own full time receptionist.

At CSnotepad we can shape our telephone answering service to act as a centralised reception for your network of workers.

How it works:

Our trained customer service agents will answer each call with your business greeting, and then patch the call through to the relevant member of your team, your caller will never realise they haven’t reached your business directly. Calls can be patched through to a mobile number, extension number, home landline, branch number or customer’s site. Our service will give you the confidence that each and every call is answered politely and professionally, and forwarded to the correct person to deal with it, no matter where they’re based. If the person can’t be reached we can take a message, emailing this message along with contact details so the call can be returned. Alternatively you can provide a hierachy of contact numbers to call should we not reach the required individual.

We work closely with you to put in place the right script for your customer service agents to work from, matched to your needs and your customer service model. Changes to your script can quickly and easily be made when you need to make alterations to how or where your calls are directed.

Benefits of CSnotepad over hiring your own receptionist:

No advertising, interviewing & training

No fulltime salary & costs associated with employing staff

No hiring additional reception staff as your business grows

No purchase of an advanced call system required

No holiday/sick/lunch cover needed

Multiple incoming calls can be taken at the same time

Extended hours of service

Protection against telephone downtime

If you’d like to talk more about our call patching service then do give a member of our team a call on 01273 741400.

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Call 01273 741400 or email
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 5:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD