CSnotepad Can Do More Than Just Answer Your Calls, We Can Securely Process Your Payments Too

Wednesday, January 31st, 2018

card payment processing

If you run an online business, don’t assume that every potential customer is happy with paying online for your products or services. With online fraud an ever growing concern, shoppers are becoming more cautious about how and where they input their card details.

Offering your customers the option to pay over the phone not only provides them with a safer payment option, but also legitimises your business by giving shoppers confidence that they can reach a member of your team if they have a complaint or enquiry.

The catch? It’s not as simple as putting your phone number on your website, you have to ensure that each and every call is answered or you’re not only risking sales but also risking your reputation.

Perhaps you’re a service based business, maybe a sole trader or trades person who relies on taking payments over the phone. You know that every time the phone rings it could be a customer wanting to pay, but you’re keen to free yourself from the ringing phone and focus on carrying out work, and building your business.

Did you know that a call answering service like CSnotepad can not only answer your calls but take orders and process your payments too?

We don’t act as a middle man when it comes to taking your payments, we process your orders via your preferred online system. We only have the ability to put money in, not take it out, and we wont be able to access any of your private details, or details of your customers.

Each of your calls will be answered by a friendly customer service advisor who’s trained on your business and based from our Brighton & Hove office. Your CSnotepad team will act as though members of your own in-house team; we’re able to answer general inquiries based on a script of answers you’ve provided so your customers will never know they haven’t reached you directly. You’ll receive an email each time we’ve taken a call for you, and you’ll receive a daily summary so you can see what money has come in while you’ve been busy growing your business. You never need worry about a customer reaching your answering machine, and your great customer service reputation will continue to grow.

Talk to a member of our team today about payment processing for your business on 01273 741400.

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Call 01273 741400 or email info@csnotepad.co.uk
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 5:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD