Keep Your CSnotepad Service Working at Its Best This Christmas

Monday, December 18th, 2017

christmas in scrabble letters

So it’s that wonderful time of year again, there’s so much to organise, presents to buy, trees to decorate and mulled wine to drink, but we’d like to ask that you spare a little thought for your telephone answering service during the festive build up!

We’ve no doubt that for the vast majority of you this Christmas and New Year period will see changes to your working hours and staff availability. We want to continue to offer you a professional and efficient service so it’s important that you plan ahead, letting us know any changes in good time so that the necessary alterations can be made to your script. Unknowingly, we could be patching your callers through to staff that are on holiday, or passing on information that just isn’t relevant during the festive period, resulting in disgruntled callers and a far from perfect customer experience.

Keep your CSnotepad service working at its best this Christmas, consider the following…

Messages – will your mailbox still be checked regularly or do you need us to change where we send your messages?

Patching – some of your staff are likely to be taking a holiday over the Christmas period, do we need to change any call patching you have in place?

Return Calls – we hope you’re treating yourself to some well earned time off this Christmas, so would you like us to adjust when we tell callers you’ll get back to them?

Order Taking - if we take orders for your business, will a Christmas shutdown or reduced staff affect delivery times?

Diary Management – if we manage your business diary, will you have different working hours or are there days that you’d like us not to book in appointments for you?

Support Ticket Logging – if we manage support ticket logging for your business, will the festive period affect your engineer response time?

Lastly – will any of the above also affect your out of hours service with us?

If changes in your staffing or working hours will affect the CSnotepad service you currently have in place, do please let us know as soon as possible so we can make any necessary changes to your script. Also, be sure to inform us of how long you’d like any changes to be active before reverting back to your original script. The deadline for changes is Wednesday 20th December – simply drop us an email or a call one of our team: or 01273 741400.

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Call 01273 741400 or email
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 5:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD