6 Reasons You Might Not Be Using Our Order Taking Service…But Should Be!

Thursday, November 30th, 2017

trolley order taking

Did you know that we can do more for your business than just take messages – make the most of your CSnotepad service with all the benefits of our order taking service. Time and again we find that our customers share the same hesitations and concerns when it comes to using a virtual receptionist to handle their telephone orders. With the top 6 queries answered, we hope we’ll shed a little light on just how flexible, time-saving and beneficial our order taking service can be for you and your business.

1) My customers order online, I don’t believe they’d use telephone ordering if I made it available.
With so many online stores, and so many stories of online scams, it’s now a growing trend for customers to seek out a contact number so they can gain assurance by talking to you directly before purchasing. Knowing that someone is available at the end of the phone goes a long way to reassuring potential customers that you’ll be available to assist them should there be any issues with their order. Allowing your customers the opportunity to talk directly to you, or a member of your team, is still an extremely powerful tool in boosting customer service and helping your business stand out from solely online competitors. Keep in mind that not everyone feels confident purchasing online, and offering another method to purchase could see a boost in your sales. Providing the option to order by phone also allows customers to get instant answers to questions that may be holding them back from completing a purchase.

2) I don’t understand how you would take payments for me and I’m concerned about security.
We don’t act as a middle man when it comes to taking your payments. We process your orders via your preferred online system such as Paypal, Sage or Worldpay. We only have the ability to put money in, not take it out! We wont be able to access any of your private details, or details of your customers. We’ll guide you through the easy process of setting us up as a user with restricted rights, you’ll be in full control of exactly what we can and can’t access.

3) I’m concerned that your customer service advisors wont be able to answer my customers’ product queries.
From our experience the majority of questions asked by customers require only a very basic product knowledge. We’ll ensure that our customer service advisors have your preferred answers at hand for the most frequently asked questions. Should a question be asked that our advisors aren’t able to answer, there’s the option for us to contact you while your customer remains on the line.

4) I’m concerned you wont be able to get the answers to enquiries. Often my callers want to know if something is in stock or to find out about delivery times, I have to get this information from my suppliers.
If you provide us with a contact list for your suppliers we can get in touch with them directly to enquire about an items stock level, dispatch or delivery times when requested by a caller.

5) I don’t want to miss capturing valuable customer details when they call but don’t place an order.
All our customer service advisors are trained to take all the details you’ve specified from all of your callers – without exception. This provides you with a growing database of details from which to market your products and services.

6) I’m worried that by not managing telephone orders myself I’ll be on the back-foot should there be any customer disputes.
Feel reassured – all your calls will be recorded and each call recording is available to you should you need it to resolve any disputes.

For more information on our order taking service, talk to one of our team today on 01273 741400.

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Call 01273 741400 or email info@csnotepad.co.uk
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 5:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD