Don’t Let Phone Issues Stress You – Plan Ahead and Make us Your Phone Contingency

Friday, October 20th, 2017

stressed out digits

In an ideal world there would never be any issues with your phone line, you’d pay your provider and you’d receive a reliable and uninterrupted service – in the real world we all know it’s unrealistic not to expect the unexpected! It’s your planning now that could make all the difference to how the situation pans-out when you arrive one morning to find your phones aren’t working, and not a single incoming call can be answered. It’s your damage limitation efforts now, and how seriously you consider the consequences of phone downtime that will make the difference to how calmly and quickly you can save a situation. Make us your phone contingency today…

There’s no doubt that losing the use of your phones will be catastrophic, every customer query will go unanswered, every potential customer can’t reach you and every phone sale can’t be taken. There are many reasons why you might encounter phone problems, you could have a hardware of software failure, or a problem with your own phone system failing. But what if the problem lies outside of your own office walls; a BT fault for example or a workman cutting through a line? You and your business are left helpless with no realistic idea of how long it will take for your phones to be back up and running.

Have us waiting in the wings as your contingency should an issue occur – whenever and however you need us. Within minutes you can have your incoming calls diverted to us to be answered by our polite and professional team, who (because of your forward thinking!) will already be trained on your business. Your new customer service advisors will be ready to answer your calls with your business greeting, acting seamlessly as though members of your own in-house team within just minutes of you identifying you have a phone issue.

You only need to pay for our smallest plan subscription so that we can set the service up for you, when you need to divert to us you can simply increase your plan to accommodate the number of calls you expect to receive. Whether you need us for a matter of hours or a more prolonged period, rest assured that every call will be answered following a script that’s been tailored to your needs, we can even process payments using your own online system.

Plan ahead, make us your phone contingency and avoid the stress of phone issues. For more information on how we can support your business call our team on 01273 741400.


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