CSnotepad Virtual Receptionists – Why We’re Different from a Call Centre

Monday, October 9th, 2017

approachable team

If you choose CSnotepad as your telephone answering service, your calls will always be handled by our small, friendly and professional team who are based in Hove. Unlike large call centres, we’ve selected every member of our workforce carefully, always ensuring that they have the right attributes to offer superior service to your customers. Each one of our advisors is polite and approachable, we have no doubt that if you met any member of our team in person, they’d be just the person you’d hire to join your own team. You’ll have a small number of advisors assigned to your calls so that their knowledge of your business continues to grow. They even get to know your repeat customers and frequent callers, and your callers get to know them too!

Unlike a call centre we work with you to build and tailor the script your advisors use, ensuring that you get the information you need from each and every call, with each call being handled in a manner that compliments your customer service model. Unlike call centres we don’t expect you to fit a mould, you’re welcome to adjust your script as your needs change, and even adjust your call subscription ensuring that we’re here when you need us most, whether that’s as a backup during your busiest times, or handling every call every day.

Let us know your needs and we can work with you to free up your time, you’ll be assigned an account manager and you can talk to them about the ways you feel we can best support you and your team, giving you the freedom to focus on the areas of your business that really need you. We can manage your diary and appointments, we can process your telephone orders and take payments, we can even deal with simple outbound calls on your behalf.

We’re a professional and approachable Hove based virtual receptionist company, to find out how we can support your business call one of our team today on 01273 741400.

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Call 01273 741400 or email info@csnotepad.co.uk
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 3:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD