It’s Holiday Time! Business Owners Take a Break with the Support of CSnotepad

Tuesday, July 4th, 2017

Summer holiday season is upon us, we’re bombarded by great deals from travel agencies and airlines, but are you stressing about how your business will cope without you? Is the thought of leaving your business unimaginable, and even if you take a holiday do you worry that the endless phone calls will spoil any chance of rest and relaxation?

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We know that you can’t risk the loss of sales and the lack of response to customer enquiries, and we understand that you might feel that taking a holiday simply isn’t worth the risk, stress, or loss of earnings. Have you considered using the services of a virtual receptionist to help you keep your business running smoothly and allow you to enjoy your break away?

Think of it like having a fully trained workforce waiting in the wings, all you need to do is give a little instruction on how you’d like things handled while you are away. While you’re away your virtual receptionist service can take on as much or as little as you’d like, we can answer all your calls and ensure that your high customer service is maintained, taking messages or patching calls to other relevant members of your team to handle. Or we can be more active, with CSnotepad we can process customer orders through your own website or business software, book in appointments and take payments for you. Whatever you choose, there’s never a need for your customers to reach an answering machine, or receive an automated out of office response when you’re on holiday. There is no need for you to risk losing the great customer service reputation you have worked so hard to build.

We’ll disturb you as little as possible, but also we understand that a little reassurance that everything is just fine can help you relax while you’re way, we’ll send you a daily summary of all calls we’ve taken and how they’ve been handled, keeping you in the loop should you choose to look. Once you’re back, you can stop the service, or ease yourself in gently and use us as a helping hand.

We know that it takes a lot of courage to trust your calls with someone else, so we do everything we can to ensure that our services are shaped to your needs. Our call agents are professional and fully trained on your business so that they can give your callers the same service you would. Have a read of our short blog on how we support your loyal customer base, offering your regular callers the same recognition you would. Your callers will never know that they haven’t reached your business directly.

For more information talk to a member of our team today on 01273 741400.

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