Monthly Archives: June 2017

CSnotepad Caller Recognition – Supporting Your Loyal Customer Base

Friday, June 30th, 2017

When we first start talking to potential customers, a common concern we hear from business owners is that they’re worried using a virtual receptionist to handle their calls will lose the familiarity that their customers have come to like and expect from their business. Rest assured that CSnotepad can maintain the personal customer service model you’ve built…

caller recognition image

Business owners are reluctant to risk their customers feeling that their calls have been dished out to a company, chipping away at the family feel of their customer service model, and alienating a loyal customer base they’ve worked so hard to build up.

At CSnotepad we’re proud to use the very best in telecommunications technology, allowing each and every one of our customers to benefit. We really pride ourselves on fitting our services to your needs and our caller recognition system means that a personal service is available to all our customers. With our caller recognition system we can build up a database of the people that regularly call your business. We’re able to recognise your repeat callers, your suppliers and your top customers. We can give them the same recognition that you would, addressing them by name and offering them the warm and personal service they’ve come to expect. Our caller recognition system means that our trained call agents will appear as a permanent and knowledgeable member of your own in-house team. Your callers will never know that they haven’t reached your business directly.

We know that being known and appreciated for repeat custom is a reason why many customers choose to stay loyal to a business. Letting us handle calls wont mean that your customers will lose the recognition they deserve – find out for yourself!

Reduce Invoice Hassle – Pay Annually & Get 2 Months FREE with CSnotepad

Wednesday, June 21st, 2017

We strive to make our services the helping hand you’ve been looking for, enabling you to take your business from strength to strength – the way we invoice is no exception…

invoices in your inbox

We know all too well that dealing with invoices and sorting out payments can be a grueling task that you reluctantly face each month. In our aim of freeing up your time and allowing you to focus on the areas of your business that really need you, we encourage our customers to make the most of our annual offer, cutting down on paperwork for you and for us!

Instead of receiving an invoice from us each month requesting payment for your next months subscription, why not pay for 12 months subscription in advance and make a saving too? No monthly invoices, you’ll only receive an invoice from us if you go over your monthly call allowance, other than that you now have one less payment to deal with each month. It’s not just good for your time and stress, it’s also a good move for your pocket. When you pay in advance for a 12 month subscription with us, you’ll only pay for 10 months – that’s a nice 17% discount off your subscription just for paying in advance for the year.

Reduce the monthly invoice hassle, reduce the cost and enjoy using our service for the year – stress free!

For more information contact a member of our team on 01273 741400

Love Our Service? Spread the Word & Receive a £50 Amazon Voucher!

Monday, June 12th, 2017

Refer a new customer to us and we’ll send you a £50 Amazon voucher to say thank you!

£50 voucher image

If you use our service and feel that we’re really helping your business achieve, if you’re pleased by the way we handle your calls, if you feel reassured by our polite and professional call agents, and find that liaising with us on your account is stress free – then why not tell others?!

We don’t expect you to give the hard sell and we certainly don’t want you to hassle your business associates, but we’d love it if you’d spread the word about our services and how they’re helping you achieve your business goals. As a thank you we’ll email you a £50 Amazon voucher to spend on whatever you like, as soon as the person you referred signs up with us. There’s no strings or special conditions, as soon as someone you’ve referred signs up for a subscription with us, we’ll send you a £50 Amazon voucher. We always ask our new customers how they found us, so we’ll know that they were referred by you, or feel free to tell them to mention your name.

We fully appreciate that good comments and positive word-of-mouth really are the very best marketing tools. A comment from a trusted acquaintance can make all the difference when struggling to decide between multiple businesses all seeming to offer similar services. We all tend to trust the recommendations of others far more than potentially biased online write-ups.

There’s no limit to the number of people you can refer to us, and therefore no cap to the number of vouchers we’ll send you. It really couldn’t be simpler.

We Offer Outbound Calls at No Additional Charge – It’s Included in Your Call Subscription with CSnotepad

Monday, June 5th, 2017

We’re here to help make running your business easier, let us free up your time so you can focus on the areas of your business that deserve your attention. Our call agents can do more than just take calls for you – we can make them too!

outbound arrows

We know that there are times when having someone else make a few phone calls for you would be extremely helpful – our advice to our customers – just ask!

We’re happy to make the calls you simply don’t want to, we can take on the calls you’ve been putting off such as debt chasing or late invoices.

Maybe you have a hectic week ahead and are worried that you wont find the time or remember to make important phone calls. Don’t risk making a negative impression on customers by forgetting to call, instead let us add your calls to our schedule, leaving you free to focus on other matters.

Perhaps you’re abroad and need calls making while you’re away that simply can’t wait until you’re back. Avoid a hefty phone bill and instead simply email us and let us know the calls you’d like us to make.

You might have building works taking place in or near your office and feel that the noise will be an unprofessional backdrop to the important calls you need to make. Just let us know and we can make any calls on your behalf – free from drilling noise!

Our call agents are happy to deal with any simple calls that you’d like them to make. Just talk to a member of our team and tell them how you’d like our professional call agents to assist you in the smooth running of your business.

Remember that this is a useful service that you’re welcome to take advantage of, there’s no additional charge, it’s included in your monthly call subscription with us.

For more information give the team at CSnotepad a call on 01273 741400

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Call 01273 741400 or email
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
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  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD