Payment Processing: How a Telephone Answering Service Can Fund Itself

Thursday, May 11th, 2017

Improve your customer service by offering customers the option of paying for your products or services over the phone with the help of a telephone answering service – it’ll pay for itself!

pile of pound coins

Online shops and online payments may feel the norm, but don’t be fooled into thinking that it’s the only way, not everyone is at ease with inputting their payment details on a website, and with e-commerce payment fraud soaring by 18% from 2015 to 2016 (Infosecurity Magazine), it’s no wonder that people are now showing more caution than ever. With so much competition, don’t let a single sale slip through the net unnecessarily.

Showing a phone number on your website gives confidence to potential customers, it provides the option for them to talk directly to a member of your team. This could be enough to reassure a potential customer that your business is legitimate, present and contactable should there be any problems with the product or payment.

Be warned – there’s little point in offering your customers the option to pay by telephone if you can’t guarantee that the calls will be answered. By offering something you can’t deliver, you could be doing more harm than good, you’ll not only lose sales but also put your customer service reputation at risk.

Solution – use a telephone answering service that offers order taking services, you can offer cautious online shoppers another channel to pay, rather than simply losing wary customers. By using a telephone answering service you also ensure that customers are able to reach you and not your voicemail. Each call is answered professionally and politely by a trained agent who knows your business. Our call agents can competently answer questions your customer might have and then take them step-by-step through payment while they’re on the phone. If a call agent is unable to answer a question they can take caller details, passing this on to a member of your team so you can follow up on each and every sales lead.

Let us support you and your customer payments, let us help you to reduce your abandoned online shopping carts, and help your customers move from browsing to completing a purchase. Just one extra sale made each month because a customer is able to call to make a payment could pay for the telephone service and more! Find further information on our website, or call us on 01273 741400.

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Call 01273 741400 or email
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 3:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD