How to Set Up a Call Divert on Your iPhone

Monday, March 6th, 2017

Forwarding calls from your iphone to another number can be a very useful feature. There may be times when you wish to divert to a telephone answering service like ours, or to another number when you are busy or away on holiday for example.


Be aware that not all carriers allow call forwarding, and some may charge so it’s worth checking with your carrier first. If you try the instructions below and the call forwarding doesn’t work or wont activate, it may be a carrier issue and not something you’re doing wrong!

How to set up your divert:

  • Tap the ‘Settings’ icon on your home screen
  • Scroll down until you find ‘phone’ – tap
  • Look down the list and select ‘Call Forwarding’
  • Tap the icon switch on the right of the screen, it will turn from white to green once activated, it may take a few moments to activate.
  • ‘Forward To’ will appear below – tap
  • Now enter the phone number that you would like your incoming calls to be diverted to, don’t forget to include the area code if this is a land line. Once completed, tap ‘Call Forwarding’ at the top left of the screen.

Make sure that you enter the number correctly. Your phone will not tell you if the number does not exist, callers will simply not get through to your mobile or the diverted number.

There aren’t any further settings here to edit such to only divert when engaged but it’s a simple on-or-off feature which can prove very useful.

Useful tip:

To know whether your calls are being diverted at a glance, look to the top right of your phone at any time – beside the battery charged percentage icon you should see a small phone and arrow icon if call divert is active.

If you have previously set-up a call divert but want to change the number:

  • Tap the ‘x’ to the right of the number once you are in the call forwarding menu. You can now enter the new number that you wish to divert to and once completed tap ‘Call Forwarding’.

Switching off your call divert:

  • Tap the ‘Settings’ icon on your home screen
  • Scroll down until you find ‘phone’ – tap
  • Look down the list and select ‘Call Forwarding’
  • Tap the icon on the right of the screen to deactivate call forwarding, it will change from green to white once deactivated, it may take a few moments.

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