Diverting your calls to our service doesn’t require a visit from an engineer or a lengthy battle with your provider’s customer service team. Diverting your calls to a service like ours or even to your mobile is quicker and easier than you may think. In this blog we outline how to divert your calls if you have a Virgin landline.

There are 3 different diverts that you can add to your line:

• You can divert all your incoming calls

• You can divert when there has been no answer after 6 rings.

• You can divert calls if the line is already engaged.

Divert all calls:

• SET UP THE CALL DIVERSION: *70 [enter number you wish to divert to including the area code if applicable] #
• CHECK THE CALL DIVERSION: *#70
• CANCEL THE CALL DIVERSION: #70

Divert when there has been no answer after 6 rings:

• SET UP THE DIVERSION: *77 [enter number you wish to divert to including the area code if applicable ] #
• CHECK THE CALL DIVERSION: *#77
• CANCEL THE CALL DIVERSION: #77

Divert calls if the line is already engaged:

• SET UP DIVERSION: *76 [enter number you wish to divert to including the area code if applicable ] #
• CHECK THE CALL DIVERSION: *#76
• CANCEL THE CALL DIVERSION: #76

To cancel ALL diverts on a Virgin Media landline:

• # 002 #

How will you get charged for diverting your calls?

For adding a call divert to your line you will currently be charged £2.25 a month, but you can create your own bundle of two or more features for £3.90 a month (such as caller ID, premium number barring and three way calling services)

The person calling you will not get charged for the call to be diverted to the new number, they will only pay their standard rate for calling a landline number. You will be charged your normal rate for the call to the new divert number, for example if you are diverting to a mobile you will be charged your normal rate to a mobile, however this may be covered in your call package.