Monthly Archives: February 2017

How to Choose a Telephone Answering Service Provider: Think Twice Before Using Pay-As-You-Go

Tuesday, February 28th, 2017

When deciding which telephone answering service provider to choose, particularly when new to telephone answering, or when your business experiences a fluctuating call volume, you may be lured in by the appeal of a pay-as-you-go service. What’s not to love right? Only pay for the calls you actually divert to the service, and don’t pay when you don’t use it. But have you considered the quality of service you’re likely to receive in return for your lack of financial commitment through a pay-as-you-go service?

coin pound sign

The unpredictable income from pay-as-you-go customers results in tight budgets for staffing, training and services for the telephone answering provider. Question how pay-as-you-go telephone answering providers can afford to put contingencies in place, ensuring that their phone line problems don’t result in your valuable business calls being dropped. On such tight and unpredictable budgets, question how much money can be routinely invested back into the staff answering your calls? How much money will be assigned to their training, how much time can be invested in getting them ready and familiar with your business and call needs? What is the drive for the call agents to offer quality service to your customers, are any financial incentives being offered in return? Staffing for a pay-as-you-go service is difficult for any provider when running from an uncertain income. Can you be confident that a pay-as-you-go provider will be adequately staffed to handle any unexpected peaks in your call volume?

Really think about the service you want before handing your calls over to a pay-as-you-go provider. Instead, a monthly call subscription will offer a financial commitment to a provider that in return can offer you a reliable, efficient and professional service, and incentivise, train and invest in the call agents entrusted with your calls.

Get a Free Virtual Office Address with Telephone Answering

Wednesday, February 22nd, 2017

When using our telephone answering service we offer you a free virtual address included in your subscription. No hidden charges, it’s a complimentary service which we encourage you to take advantage of, it really can be a business changing solution for many businesses.

virtual address icon post-it note

Who can benefit from a virtual address:
A virtual address can be a simple solution for businesses for a variety of reasons, for example business start-ups and sole traders working from home trying to keep their costs down can benefit greatly. Working from home provides a financial solution, but not a professional one, it’s hard for potential customers to have confidence in a business if the mailing address is clearly residential. Use our virtual office address as your own to produce a professional business image.

A virtual address can be the perfect solution for businesses wanting to expand their reach across the country and appear to have offices outside their physical office location. This allows them to come up on internet searches where potential customers may be looking for a local solution.

Making the most of a virtual office address allows you to:
Use the address on your business cards
Use the address on your website
Use the address on Google maps
Give the address to your customers
Give the address to your suppliers

How a virtual address works:
If you live locally you are welcome to collect post that arrives for you. Alternatively we can forward your post on to any address, or scan and email over to you for an extra charge. Scan and email is particularly popular with those based overseas, those who want their post instantly, or businesses seeking a convenient solution.

NORMAL COST – when a virtual address is purchased from us on a yearly subscription it starts from £210 per year. That’s a saving of at least £210 each year if you have a telephone answering service with us and take advantage of your free virtual address.

Call us on 01273 741400 for more information or to start using your virtual office address.

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How to Choose a Telephone Answering Service: Think Twice About Online Set-Up

Wednesday, February 15th, 2017

When choosing your telephone answering provider, consider how your account will be set up. A fast and easy online set-up may seem like the perfect stress-free way to get things in place, but is it right for your business? In this blog we raise a few questions that we encourage any business looking for a telephone answering service to consider before choosing their provider.

call agents icon

The technological era has made it quick and easy to make bookings, buy items and buy services online. No longer is it necessary to visit a physical store or pick up the phone, almost any purchase can be made ‘remotely’ without person-to-person engagement. It allows you to make purchases whenever and from wherever – quick, easy and straightforward. But is it really the best way? Many things, including your business, deserve the time and consideration that comes with a more personal approach. Before choosing your telephone answering provider, give some thought to the outcome you’re after. Many providers offer a simple online set-up, in just minutes you can have a telephone answering service in place for your business via a concise online form built from generic questions. Before being caught up in the ease that many providers offer through their online set-up, here are a few things we encourage you to bear in mind.

You may not have an account manager
Having someone that understands your business and your needs is pivotal to having a seamless telephone answering service that functions as though part of your own in-house service. An account manager can work with you to create the right first impression for your callers, with a tailored script that represents your business and your customer service model. Having an account manager that you know by name offers you reassurance and confidence that someone is on hand should you have any problems with the service you receive.

An online form leaves no room for personalisation
Each and every business is different, your needs are specific to you and your industry. Without talking through your requirements with your provider, they are unable to tailor the service they offer you or share their expertise, instead you are made to fit into a predetermined service template.

Agents taking your calls may have no knowledge of your business
With a fast online set-up, be aware that agents taking your calls may do so with no prior knowledge of your business, they may not even know what products or services you offer. The anonymity that comes with a fast and easy online set-up is replicated in the basic and sparse details that are available to call agents when taking your calls.

You may be limited to online management and assistance

By taking advantage of an online set-up, you may find that your only method of getting help, making changes or raising any queries is also online. You may find a provider’s online support to be fast, efficient, and adequate for your needs, but do check first whether you even have the option to call an advisor if the matter is more urgent.

Online set-up of a telephone answering service may suit some businesses that find the cost outweighs any shortfall in personalisation or quality of service. Avoid being blind-sighted by the appeal of speed and ease, and understand the subsequent service that your business will be receiving in return.

At CSnotepad we don’t offer online set-up because we believe that getting to know your business is the only way we can support you with a tailored quality service. For more information call us on 01273 741400.

Virgin Media Call Divert: How to Set Up Call Forwarding on a Virgin Landline

Friday, February 10th, 2017

Diverting your calls to our service doesn’t require a visit from an engineer or a lengthy battle with your provider’s customer service team. Diverting your calls to a service like ours or even to your mobile is quicker and easier than you may think. In this blog we outline how to divert your calls if you have a Virgin landline.

phone divert image

There are 3 different diverts that you can add to your line:

  • You can divert all your incoming calls
  • You can divert when there has been no answer after 6 rings.
  • You can divert calls if the line is already engaged.

Divert all calls:

  • SET UP THE CALL DIVERSION: *70 [enter number you wish to divert to including the area code if applicable] #

Divert when there has been no answer after 6 rings:

  • SET UP THE DIVERSION: *77 [enter number you wish to divert to including the area code if applicable ] #

Divert calls if the line is already engaged:

  • SET UP DIVERSION: *76 [enter number you wish to divert to including the area code if applicable ] #

To cancel ALL diverts on a Virgin Media landline:

  • # 002 #

How will you get charged for diverting your calls?

For adding a call divert to your line you will currently be charged £2.25 a month, but you can create your own bundle of two or more features for £3.90 a month (such as caller ID, premium number barring and three way calling services)

The person calling you will not get charged for the call to be diverted to the new number, they will only pay their standard rate for calling a landline number. You will be charged your normal rate for the call to the new divert number, for example if you are diverting to a mobile you will be charged your normal rate to a mobile, however this may be covered in your call package.

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Call 01273 741400 or email
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 5:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD