Don’t Miss A Call – Wherever, Whenever – Learn How to Set Up a Divert on Your Landline

Thursday, December 15th, 2016

Setting up a divert on your landline is simpler than you may think. A great number of the customers that use our telephone answering service have set up a divert on their landline to enable us to manage their calls and support their business. Whether you’re looking to divert your calls to an answering service like ours, or perhaps divert your calls while you’re away or on holiday to another staff member or your mobile…we’ll tell you how!

landline telephone

Some of the businesses we deal with use us to handle all of their calls on their behalf, some use us simply during their busiest periods or as an overflow. Learning how to switch your divert on and off is important in managing your incoming calls and maintaining good customer service, it’s also crucial that you know how to check that your divert is working correctly or otherwise you may be missing out on important sales, leads and enquiries.

To divert all of your phone calls on your landline:
From the telephone line you want to divert from dial: *21*(phone number you want to divert to) #

To check whether the Call Diversion is set up dial *#21#
You will hear a confirmation message, followed by a single high pitched tone to indicate the call diversion has been set up correctly.

To cancel Call Diversion dial #21#

If instead you just want to divert calls when you’re unable to answer them, you can put in place a divert after 15 seconds:
From the telephone line you want to divert from dial: *61* (phone number you want to divert to) #

To check whether the Call Diversion is set up dial *#61#

To switch off the divert: #61#

If you’d like to divert only when you are already on a call and the caller would get an engaged tone:
From the telephone line you want to divert from dial: *67* (phone number you want to divert to) #

To check whether the Call Diversion is set up dial *#61#

To switch off a diversion you’ve set up when your phone is engaged dial: #67#

It may be that you require the ability to switch on or off a divert while you’re away and unable to access the phone line physically. You may be abroad, you may be in a meeting and away from the office. BT offer a service called Smart Divert which allows you to divert remotely. This involves an access code and PIN which are assigned to your line, allowing you to ”tap into’ your line and have full control even when you’re not there.

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  1. [...] Call Divert – divert your calls to any number, even a mobile. For more on this particular feature read our blog on Call Diverting [...]


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