What’s Virtual About a Virtual Receptionist Service?

Thursday, September 15th, 2016

What does the word ‘virtual’ really mean for a virtual receptionist service? Read our short blog to learn why ‘virtual’ doesn’t mean a loss of quality or a loss of personal service.

virtual friends

What actually is a virtual receptionist and what makes it ‘virtual’?

The dictionary definition of virtual:

: very close to being something without actually being it

: existing or occurring on computers or on the internet

A virtual receptionist service offers you a receptionist that functions as though they are your own receptionist working for your business, sitting in your office, working as a member of your team…without actually being there. But let’s be clear, there’s nothing ‘virtual’ about the way your virtual receptionist answers your calls. Your calls, made by a real person, are answered by a real person, no automated answering, robotic voice messages or impersonal greetings existing or occurring on the computer.

This doesn’t mean that technology doesn’t lend a positive hand in making your virtual receptionist service intelligent and better serving. A great number of virtual receptionist services (including csnotepad) use the newest technology in call answering software and hardware to ensure that customers are offered the most advanced and efficient service superior in many ways to the capabilities of an in-house receptionist.

Services such as:

  • Caller recognition which allows your virtual receptionist to offer a more personal service to your repeat callers, and always supplying you with the correct caller information.
  • The ability to screen your incoming calls so you wont lose time to cold-calls.
  • With a team of virtual receptionists on hand, multiple incoming calls can be handled professionally no matter the call volume. Your callers wont reach a frustrating engaged tone, and they can be confident that their call will be answered and not queued.

You can be assured that your virtual receptionist is working hard to provide great customer service to your callers, leaving you free to grow your business.

For more information on how a virtual receptionist service can support you, visit our website or call us on 01273 741400.

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Call 01273 741400 or email info@csnotepad.co.uk
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
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  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD