Grow Your Workforce Without Hiring More Staff

Thursday, September 22nd, 2016

There are several reasons why you might want a bigger workforce; the obvious reason is that your business is growing and you are struggling to satisfy the demands of your customers and maintain the high customer service levels you pride yourself on. Another common reason for wanting a bigger workforce is to appear a larger business in the eyes of your potential customers. Whether it’s right or not, the more people you employ the more established, respected and trustworthy your business appears and this could be the difference between a potential customer choosing you over a competitor.

pebbles holding hands

Growing your workforce isn’t easy, firstly there’s the obvious cost implications, can your business really support several new salaries? What about space, will you need to move into a larger office with a higher rent each month, will it require more desks, more computers? Then there’s the time implications; can your business spare the time required to advertise, interview and train new staff?

Let our staff become your staff, let us do the hiring and training, let us house your new workforce in a comfortable office with state-of-the-art hardware and software, and let us pay their wages and ensure that they’re always there to support you and your business when you need them. Let our workforce pose as your workforce, seamlessly acting as members of your own in-house team helping you to appear well established within your industry.

With a virtual receptionist service such as csnotepad, you can reap the rewards of having a team of trained call agents ready and waiting to take your customer calls, your general enquiries, even processing your orders and managing your diary. We work with you to write your perfect script, ensuring that each call is answered with a personalised and professional greeting tailored to your business, and dealt with in a manner that perfectly reflects your business image and your customer service model. Your call agents ask the questions and take the details that matter to you, allowing you to return, answer or redirect calls at your convenience. You’ll have your own account manager – someone you’ll know by name that you can turn to for advice or help tweaking the way your new team support you and your business.

For more information on growing your workforce with csnotepad call us on 01273 741400.

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