How a Virtual Receptionist Service Can Help You Create a Professional Guise

Sunday, July 31st, 2016

You may be a dedicated and professional businessperson, starting a credible and respectable business, but starting your business from home may not be giving out the best impression to potential customers. This doesn’t mean you need to take huge steps before your business or your finances are ready, instead consider the varied services offered by a virtual receptionist.

In this blog we tackle some of the issues that you may face when starting your business from home and how a virtual receptionist service can help you to combat them.

professional guise

You don’t like having to use your home address as your main contact address

Your concerns…

  • Clients may use google maps and see that it is a residential address and question your credibility.
  • You feel a lack of privacy by giving out your home address to clients and suppliers.
  • You’re embarrassed using a residential address on your professional business cards.
  • You’d rather business deliveries from suppliers weren’t delivered to your home.

Solution:
A virtual receptionist service can offer you a virtual address. The address will become your own, use it on your business cards, use it for deliveries. All post that arrives can either be forwarded onto your home address, or alternatively you can collect it at your convenience. Letters can even be scanned and emailed over to you for speed and ease.

You don’t like having to use your personal mobile number

Your concerns…

  • What message do you put on your voicemail? If you use a message that introduces your business this is the message also reached by friends and family. If you use a more generic voicemail, this wont sound professional to your clients and potential clients wont be sure they’ve reached the right number
  • You never know whether it’s a personal or business call so you’re unsure whether you need to answer the phone call with your business name.
  • You would like to maintain some separation between your business and personal life, but having the same number results in answering work calls late into the evening and at the weekends.
  • You feel that not having a landline number makes potential clients lack confidence in a business that has no physical base.

Our solution:
A virtual receptionist service can offer you a virtual landline phone number. It’s a number that can have any geographical code, such as 01273 (Brighton). This becomes your number and can either be answered by a phone receptionist on your behalf, or diverted straight to your mobile. The benefit of having a trained agent answering your incoming calls is that they can take the name of the caller and inform you of this when it is diverted to your mobile. To your clients, the call agents appear as members of your own in-house team.

You don’t seem to have enough hours in the day or enough pairs of hands, but you don’t have the funds to hire a member of staff.

Your concerns…

  • You’re missing important calls because you’re trying to grow your business.
  • You’re answering calls but at the cost of growing your business.
  • You’re struggling to juggle your diary and the daily running of your business.
  • You know the importance of taking orders, but it takes over your working day.
  • You’re the only person answering the phone which makes your business look small.

Solution:
A virtual receptionist service can offer you a team of trained call agents that act as though they are members of your own in-house team – your clients would never know they weren’t reaching a receptionist sitting in your office. Call agents can do more than just answer your calls and take messages, they can manage your diary and even process orders using your own online system.

Csnotepad can help you to manage your business professionally and efficiently – why not give us a call 01273 741400.


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