Keep Your Highly Skilled Staff Focused with the Help of a Virtual Receptionist

Thursday, June 30th, 2016

Every business owner knows that the next time the phone rings it could be the next big sale, but think wisely about who is answering that phone call, where that person sits within your team structure, and more importantly where they sit on your payroll…

team of people

Finding the right person to fill a key role within your business can be costly, you have to put time into structuring a good advert to ensure you attract the right candidates, you then need to post your vacancy in the right places – it’s costly but you know it’s the best way to attract the right caliber of candidate. You then have to put time into reviewing submitted applications, allocate time for the lengthy interviewing process, there’s then the training that may involve multiple members of your team, not to mention the generous salary, pension and bonus scheme you’ll now be adding to your outgoings each month. Having skilled staff is costly, but every good business owner knows that they’re only ever as successful as the team they employ.

Monitoring the allocation of tasks within your workforce is vital if you’re to see your investment in staffing pay off for your business. When it comes to your most skilled workers you need to ensure that their time is being directed to the tasks that require their skill-set, the skill-set you’re paying a premium for. It’s inevitable that job roles will adapt to the changes in your business, particularly if your business is growing. Most employees will be happy to take on extra ad hoc jobs to keep things running smoothly. However, be watchful, as your team becomes busier, you’ll find it’s all too easy for your highly skilled and highly paid workers to get distracted responding to general enquiries and answering the phone. What may have started as ‘lending a quick hand’ may turn into a recurrent task within their job role. Quite simply – if you are paying for highly skilled workers, ensure that they are involved in the highly skilled areas of your business.

So what’s the answer? You may not be in a position to hire additional staff to deal with the more routine aspects of your business, you may feel there isn’t enough work to warrant yet another team member, even on a lesser salary. You should consider using the services of a virtual receptionist. A virtual receptionist can answer your calls, process your orders, respond to general email enquiries, manage your diary or simply act as an overflow during your busier times. A virtual receptionist can free up your staff and allow them to focus on what they’re paid to do – free from distractions, while you can remain confident that your calls are always answered by a trained agent who poses seamlessly as a member of your own in-house team. For more information on our virtual receptionist services click here.

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