Fancy a Few Extra Pairs of Hands? The Benefits of Outsourcing Your Support Ticket Logging

Tuesday, January 19th, 2016

Do you have a help desk, does your business involve problem solving or call outs? Have you considered that streamlining your service by outsourcing your ticket logging is easier than you think?

Colourful Hand Prints

A service like ours can help you to support your customers when they need you most. By outsourcing your ticket logging we can help you improve your response time, improve customer satisfaction and support your team with a tailored and professional service.

Consider how your valuable staff members and engineers are currently using their time. By outsourcing your calls you could eliminate the need for your staff to log issues and instead direct their time to issue solving.

Outsourcing your ticket logging would mean that a professional team of call agents are waiting to take your calls, eradicating dropped calls and reducing wait times during busy periods to improve customer satisfaction. Call agents can log issues through your own ticket logging web based platform, or we can work with you to produce information fields that provide your staff and engineers with the vital information they need – tailored to your needs and your business.

Having your own dedicated in-house call staff can be an expensive addition to your business and staffing numbers can be difficult to manage when dealing with unpredictable call volumes. Consider using an outsourcing team as a backup to your current call staff, ready and waiting as a safety net for your business.

For more information visit our website or give us a call on 01273 741400 to see how we can help you.

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