Monthly Archives: January 2016


Outsource Your Order Taking and Free Up Some Valuable Time

Friday, January 29th, 2016

As a business owner you know that taking orders is the very lifeblood of your business, but sometimes that ringing phone can be a hindrance and it eats into the time you and your staff could be spending maintaining and growing your business.

Alarm Clock in the fields

As much as you may try to encourage customers to order directly online through your secure platform, many still prefer to talk to someone directly and feel reassured by the option of ordering by phone.

Consider outsourcing your order taking to a virtual receptionist company, it’s easy to set up and works seamlessly as an extension of your own workforce. Outsourcing this element of your business leaves you with the time and focus to manage your business, safe in the knowledge that your order calls are being managed efficiently and professionally.

Here we look at some of the benefits:

A virtual receptionist can use your own online order taking platform, or their own in-house system to make things as simple for you as possible. Payments are taken securely and you are always provided with a daily update tailored to your preferences.

A virtual receptionist can work directly with your suppliers on your behalf to despatch orders, chase delayed items and deal with problem orders. They can deal with your customer queries relating to processed orders or product information.

A virtual receptionist can provide you with a dedicated order line so that your customers are never left queuing while general enquiries busy your line. Your dedicated call staff will be trained on your account and knowledgeable about your products, with more call agents available to react to your changing call volume so that an order is never missed – even during busy periods.

…and all of this while your customers believe they are being dealt with by your in-house team!

To find out more about our telephone answering service and how it could help the success of your business, contact us today on 01273 741400 or email info@csnotepad.co.uk.

Fancy a Few Extra Pairs of Hands? The Benefits of Outsourcing Your Support Ticket Logging

Tuesday, January 19th, 2016

Do you have a help desk, does your business involve problem solving or call outs? Have you considered that streamlining your service by outsourcing your ticket logging is easier than you think?

Colourful Hand Prints

A service like ours can help you to support your customers when they need you most. By outsourcing your ticket logging we can help you improve your response time, improve customer satisfaction and support your team with a tailored and professional service.

Consider how your valuable staff members and engineers are currently using their time. By outsourcing your calls you could eliminate the need for your staff to log issues and instead direct their time to issue solving.

Outsourcing your ticket logging would mean that a professional team of call agents are waiting to take your calls, eradicating dropped calls and reducing wait times during busy periods to improve customer satisfaction. Call agents can log issues through your own ticket logging web based platform, or we can work with you to produce information fields that provide your staff and engineers with the vital information they need – tailored to your needs and your business.

Having your own dedicated in-house call staff can be an expensive addition to your business and staffing numbers can be difficult to manage when dealing with unpredictable call volumes. Consider using an outsourcing team as a backup to your current call staff, ready and waiting as a safety net for your business.

For more information visit our website or give us a call on 01273 741400 to see how we can help you.

Recent Posts

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Over 10 Years Experience as a Virtual Receptionist For Charities – Here Are Just 3 Examples of How We Can Help

You’re in Control of When You Divert Your Calls to Us & When You Don’t – Here’s How!

It’s Not All About Incoming Calls – We’ll Make Outbound Calls For Your Business Too!

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Call 01273 741400 or email info@csnotepad.co.uk
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 3:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD