Virtual companies can benefit from a virtual assistant

Tuesday, August 11th, 2015

A new breed of business is springing up around the country, created by the power of the internet and the cloud, and the boom in outsourcing and remote working. They allow young geniuses, or experienced executives, setting up their own company in the UK to create a global business with programmers in India, a supply chain to China or Taiwan, and with creatives, accountants and sales people all over the world.

While many of these businesses rely heavily on their websites for sales leads and customer contact, there is still a huge percentage of the population that would prefer to talk to someone on the phone. A virtual receptionist allows these types of business to have a reliable and friendly person available 24 hours a day. They can answer clients’ and potential customers’ questions and take care of order taking and payment processing.

Ignoring people who prefer to use the phone could seriously be damaging your bottom line, and the inexpensive cost of a virtual receptionist could bring in sizeable amounts of revenue. Not only does a virtual receptionist save you having to hire a real one, it can provide a point of contact should your website go down or your email service get hacked.

If your business is a small one, then the service can also act as a professional messaging service, rather than just defaulting to your voicemail that you probably rarely have time to check. Adding that extra layer of gloss to your business will improve customer perception and increase the chances of you keeping their business.

With all of these advantages, is it worth risking ignoring income by failing to take advantage of what is still one of the most popular methods of communication on the planet? Whatever type of business you run, having a real person available at the end of your contact number can make a huge difference and help to bring in customers, especially those who dislike the impersonal sign-up web form or need specific information not found on your site.


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