A single sentence that can mean so much to your business

Tuesday, June 23rd, 2015

One of our team here at CSnotepad was recently asked by a potential customer to sum up what we offer in just one sentence. After some thought, they came up with:

‘We provide you with a dedicated telephone line for your business, that’s answered instantly, by a human being, who’s trained on your account and proficient in using your system’.

It’s a terrific answer, particularly if you look at the importance of the four key elements within it:

• Answered instantly – how irritating is it when a phone just rings and rings? It’s easy to get annoyed when you wait what seems like a lifetime before being taken through to an impersonal answering machine. The irritation often turns to doubts about whether the right number has been dialled. Some people ring off and try again – with the same result – except their frustration levels have just moved up a notch or two. It’s also known that a wait for a response often leads to the gathering of negative thoughts, even before contact has ever been established!

• By a human being – very few people ever dial a number and hope for an automated response. If this leads to a menu of choices, and then another one – each point of this process gives the caller a chance to hang up in anger. If a caller is invited to leave a message, how often is this unclear or even garbled? All roads lead to complete frustration!

• Who’s trained on your account – how often do you call a company and seem to know more about their products or services than the person answering the phone? As one of their current or potential customers, it’s not really your job to educate the person who answers your call. This is why our team take so much care in finding out everything we need to know to professionally handle your incoming calls.

• Proficient in using your system – a final frustration for incoming callers is when the company representative they are speaking to doesn’t seem to know how to quickly progress their call to the next stage. This is another key with our CSnotepad team – we work to understand and then smoothly action your processes, right through to order fulfilment and payment processing where appropriate, whenever we handle a call.

All of the above allows us to work as an extra safe pair of hands for your business!

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Call 01273 741400 or email info@csnotepad.co.uk
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 6:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 5:00pm
  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD