How integrated order taking can increase your revenue and improve your reputation

Friday, May 15th, 2015

Whether you offer products or services to your customers, taking orders and making appointments efficiently can prove to be a challenge, especially when you are first starting out or experiencing an increase in demand. This is where integrated order taking can really help your business increase revenue and improve customer satisfaction.

What is integrated order taking?

Wouldn’t it be great to have a knowledgeable and friendly team standing by ready to help your customers to place an order or make a convenient appointment? Alternatively, you may prefer to have a web-based ordering system that fulfils customer orders and enquiries online. These are all services that CSnotepad can provide as part of our integrated order taking service.

The way it works is simple. We provide you with your own dedicated telephone line for your business. When calls come in to your business line, your customers will be greeted and assisted by a human being who is knowledgeable about your business and proficient in using your ordering system. This means you can focus on your core business and meeting customer needs without worrying about missed calls or unfulfilled orders.

Want to give your customers online ordering facilities, or streamline your own ordering system? We can help with that too, and give you more and more ways to attract business, take orders and ensure your customers come back to you time and time again.

Integrated order taking can help you to:

• give your customers more convenient ways to order from you
• ensure your calls are answered in a professional and timely manner
• grow your business without high personnel overheads or problems associated with sickness, holiday or other staffing issues
• earn revenue from customers who would prefer to order over the telephone than online
• eliminate the risk of dropped calls and subsequent lost orders or damage to your reputation

Never miss a call or order again – speak to us today to get started

Don’t let missed or dropped calls impact your business. We can provide you with everything you need to ensure your calls are answered by a professional, and your orders taken efficiently. Speak to us today to make integrated order taking a part of your business success.

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Call 01273 741400 or email
Opening Hours *Telephone answering is available for customers 24/7
  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
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  • Friday 8:30am - 6:00pm
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  • CSnotepad
  • Gemini House
  • 136-140 Old Shoreham Road
  • Brighton
  • East Sussex
  • BN3 7BD